=Pre-purchase FAQ IPF5000=

[[http://canonipf5000.wikispaces.com/FAQ#RecommendBuy|Do you recommend that I buy this printer?]]
[[http://canonipf5000.wikispaces.com/FAQ#Pros|What are the pros and cons of the IPF5000 compared to the Epson 3800 and 4800?]]
[[http://canonipf5000.wikispaces.com/FAQ#PotentialDrawbacks|What are the biggest potential drawbacks of the IPF5000?]]
[[http://canonipf5000.wikispaces.com/FAQ#Qimage|Can I Use Qimage with the IPF5000?]]
[[http://canonipf5000.wikispaces.com/FAQ#InkClogging|Is clogging a problem with the IPF5000?]]
[[http://canonipf5000.wikispaces.com/FAQ#BorderlessRollSize|What size of roll paper can be used to print borderless?]]
[[http://canonipf5000.wikispaces.com/FAQ#Dimensions|What are the dimensions, weight, ink cartridge capacity and power consumption?]]
[[http://www.usa.canon.com/consumer/controller?act=ModelTechSpecsSupportAct&fcategoryid=260&modelid=14005|What are the official specifications for the printer?]]
[[http://canonipf5000.wikispaces.com/FAQ#Delivery|What is the easiest way to get this large printer into my home or office?]]
[[http://canonipf5000.wikispaces.com/FAQ#Stand|What is the best printer stand for the IPF5000?]]
[[http://canonipf5000.wikispaces.com/FAQ#AdapterIPF8000|How can I make an adapter for the IPF8000 instead of buying a roll holder for 3 inch core roll paper?]]
[[http://canonipf5000.wikispaces.com/FAQ#MonochromeCompared|How does Monochrome Photo mode compare with the Epson ABW mode and Cone Neutral K7 inks?]]
[[http://canonipf5000.wikispaces.com/FAQ#WhatOSSupported|What operating systems are supported for the printer driver and other software?]]
[[http://canonipf5000.wikispaces.com/FAQ#ExtendedWarranty|What extended warranty coverage is available for the printer?]]
[[http://canonipf5000.wikispaces.com/FAQ#Update|When Is Canon going to update the software/firmware?]]
[[http://canonipf5000.wikispaces.com/FAQ#InkColors|What are the colors of the Canon Inks?]]
[[http://canonipf5000.wikispaces.com/FAQ#InkDelivery|How does the ink delivery mechanism of the Canon differ from Epson?]]

=[[#Setup]]Setup FAQ=

[[http://canonipf5000.wikispaces.com/FAQ#Brush|Where is the little brush that is supposed to come with the printer?]]
[[http://canonipf5000.wikispaces.com/FAQ#RollHolderSpindle|What are all the parts that ship with the roll holder spindle for?]]
[[http://canonipf5000.wikispaces.com/FAQ#TransparentPlasticSheet|What is the transparent plastic sheet that comes sandwiched between two pieces of cardboard?]]
[[http://canonipf5000.wikispaces.com/FAQ#OutputTrayRamp|What is the little "ramp" at the back of the paper output tray for?]]
[[http://canonipf5000.wikispaces.com/FAQ#Connections|What connections are available to connect the printer to the computer?]]
[[http://canonipf5000.wikispaces.com/FAQ#FixedIPAddress|How do I set up a fixed IP address for the printer when using Ethernet connection?]]
[[http://canonipf5000.wikispaces.com/FAQ#Rollfeed|How can I get the software to recognize the auto roll feed unit?]]
[[http://canonipf5000.wikispaces.com/FAQ#InstallPluginDPP|How do I install the Export Plugin for Digital Photo Professional?]]
[[http://canonipf5000.wikispaces.com/FAQ#WirelessHub|Does the IPF5000 work with wireless print server/hub?]]
[[http://canonipf5000.wikispaces.com/FAQ#Size|What size and type of paper do I need to do the initial printhead alignment?]]
[[http://canonipf5000.wikispaces.com/FAQ#Starter|How much of the 90 ml starter inks are used charging the printer before first use?]]
[[http://canonipf5000.wikispaces.com/FAQ#UseManual|How can I copy the manual that comes with the printer to my hard disk?]]
[[http://canonipf5000.wikispaces.com/FAQ#DrainInk|Do I have to drain the ink before moving the printer to another location?]]

=[[#Tools]]Tools FAQ=

[[http://canonipf5000.wikispaces.com/FAQ#GARO|What is the GARO Device Utility and the GARO Status Monitor?]]
[[http://canonipf5000.wikispaces.com/FAQ#AutostartGARO|How can I set the GARO Status Monitor to start automatically and monitor the IPF5000?]]
[[http://canonipf5000.wikispaces.com/FAQ#StatusDisplay|Where can I get detailed information on the printer settings, ink remaining, paper used, etc.?]]
[[http://canonipf5000.wikispaces.com/FAQ#InkTankGranularity|What is the granularity of the ink tank and maintenance tank readings in Display Status portion of GARO Status Monitor?]]
[[http://canonipf5000.wikispaces.com/FAQ#Terms|What does Canon mean by the terms Cassette and Tray?]]
[[http://canonipf5000.wikispaces.com/FAQ#MediaType|What is a Media Type?]]
[[http://canonipf5000.wikispaces.com/FAQ#ConfigTool|What is the Media Configuration Tool and how do I run it?]]
[[http://canonipf5000.wikispaces.com/FAQ#Poster|What is Poster Artist?]]

=[[#PrinterControlPanel]]Printer Control Panel FAQ=

[[http://canonipf5000.wikispaces.com/FAQ#FiveModes|What are the five modes the printer can be in?]]
[[http://canonipf5000.wikispaces.com/FAQ#ButtonFunctions|What do each of the buttons and LEDs on the control panel do?]]
[[http://canonipf5000.wikispaces.com/FAQ#MenuNavigate|How do I navigate the menu on the printer LCD?]]
[[http://canonipf5000.wikispaces.com/FAQ#MenuFunctions|What functions are available in Menu Mode?]]
[[http://canonipf5000.wikispaces.com/FAQ#SleepModeTime|How do I set the length of time until the printer goes into sleep mode?]]

=[[#Paper]]Paper FAQ=

[[http://canonipf5000.wikispaces.com/FAQ#PaperPaths|What paper paths are available for printing?]]
[[http://canonipf5000.wikispaces.com/FAQ#PaperUpOrDown|Should the side of the sheet paper to be printed be facing up or down? For which paper paths?]]
[[http://canonipf5000.wikispaces.com/FAQ#PaperThickness|What paper thickness can be used with each paper path?]]
[[http://canonipf5000.wikispaces.com/FAQ#MediaTypePaperPath|Which Media Types can be used with which paper paths (Cassette, Roll Holder, Manual) Which black ink do they use?]]
[[http://canonipf5000.wikispaces.com/FAQ#Media|Where can I find a list of supported Canon media and the Media Type setting for each of these media?]]
[[http://canonipf5000.wikispaces.com/FAQ#OptimalMediaType|How do I determine the optimal Media Type to use when creating custom profiles for non-Canon papers?]]
[[http://canonipf5000.wikispaces.com/FAQ#Special15|What are the Media Types marked Special 1-5? Which black ink do they use?]]
[[http://canonipf5000.wikispaces.com/FAQ#TotalInkLimits|What are the total ink limits for different Media Types?]]
[[http://canonipf5000.wikispaces.com/FAQ#GAROMediaDetailedSettings|Where can I find the Media Detailed Settings for each Media Type?]]
[[http://canonipf5000.wikispaces.com/FAQ#ChangeHeadHeight|How can I change the Head Height and Vacuum Strength to work properly with my paper?]]
[[http://canonipf5000.wikispaces.com/FAQ#RollPaperLoaded|Is there any problem leaving roll paper loaded for extended periods of time?]]
[[http://canonipf5000.wikispaces.com/FAQ#PaperFeedSlot|Where can I find directions on loading the front Paper Feed Slot?]]
[[http://canonipf5000.wikispaces.com/FAQ#PaperConversions|What are the various paper sizes available when converted to inches?]]
[[http://canonipf5000.wikispaces.com/FAQ#Borderless|What are the borderless capabilities of the IPF5000?]]
[[http://canonipf5000.wikispaces.com/FAQ#SmallestSheet|What is the smallest sheet paper size I can print?]]
[[http://canonipf5000.wikispaces.com/FAQ#SmallestMargin|What are the smallest margins I can print?]]
[[http://canonipf5000.wikispaces.com/FAQ#RollLengthTracking|What is roll length tracking and how do I enable it?]]
[[http://canonipf5000.wikispaces.com/FAQ#CanonPapersUSA|Where can I find a description of the Canon papers that are available?]]
[[http://canonipf5000.wikispaces.com/FAQ#PhotoPaperTypes|What are the three basic types of photo inkjet paper?]]
[[http://canonipf5000.wikispaces.com/FAQ#CanonRollsUK|Has anyone found a supplier for Canon 17" paper rolls in the UK?]]

=[[#Plugin]]Photoshop 16 Bit Export Plugin FAQ=

[[http://canonipf5000.wikispaces.com/FAQ#ExportPlugin|How do I access the Photoshop 16 bit Export plug-in?]]
[[http://canonipf5000.wikispaces.com/FAQ#BitsofData|How many bits of data does the 16 bit Export plug-in send to the printer?]]
[[http://canonipf5000.wikispaces.com/FAQ#PluginExitConfirm|Is there a way to turn off the annoying confirmation dialog when exiting the plugin?]]
[[http://canonipf5000.wikispaces.com/FAQ#CharacteristicSettings|How can I create Favorite settings to remember the combination of paper size, type, etc.?]]
[[http://canonipf5000.wikispaces.com/FAQ#PrintHistoryFavorites|How many settings can be saved as Print History Favorites?]]
[[http://canonipf5000.wikispaces.com/FAQ#MediaTypeConflict|What happens if their is a conflict between the plugin and the printer in the setting for media type or media source?]]
[[http://canonipf5000.wikispaces.com/FAQ#RelativeColorimetricBug|Why are prints made through the plugin with Relative Colorimetric intent darker than prints made through the driver?]]
[[http://canonipf5000.wikispaces.com/FAQ#GamutDifference|Is there a difference in gamut between the regular driver and the plugin?]]
[[http://canonipf5000.wikispaces.com/FAQ#DriverPluginDifferences|What differences have been observed between prints made with the driver and the plugin?]]
[[http://canonipf5000.wikispaces.com/FAQ#MonochromeMissing|Why is Monochrome Photo mode missing in the plugin?]]
[[http://canonipf5000.wikispaces.com/FAQ#Workflow|How can I keep file size reasonable, but still get the benefits of printing with 600 PPI files?]]
[[http://canonipf5000.wikispaces.com/FAQ#PluginOSVersion|Will the Photoshop plugin work with my version of Mac OS X?]]
[[http://canonipf5000.wikispaces.com/FAQ#PhotoshopVersions|What versions of Photoshop will the plugin work with?]]
[[http://canonipf5000.wikispaces.com/FAQ#PluginPhotoshopCS3|Will the Photoshop plugin work with the Beta version of Photoshop CS3?]]
[[http://canonipf5000.wikispaces.com/FAQ#CanadianDefaultInches|I am a Canadian user and the units default to mm in the plugin. How can I set the default to inches?]]

=[[#Usage]]Usage FAQ=

[[http://canonipf5000.wikispaces.com/FAQ#PrinterOff|How do I turn the printer off?]]
[[http://canonipf5000.wikispaces.com/FAQ#CancelRequest|I told the printer to print from the tray when I meant the cassette. How do I cancel this request?]]
[[http://canonipf5000.wikispaces.com/FAQ#PrintCassette|How can I print from the Cassette? It is not listed as a paper source in the Photoshop plugin.]]
[[http://canonipf5000.wikispaces.com/FAQ#PrinterOnOrOff|When not printing, should I leave the printer on (sleep mode) or off to conserve ink and avoid clogs?]]
[[http://canonipf5000.wikispaces.com/FAQ#InkUseEstimate|How much ink does the printer use per square foot of paper printed?]]
[[http://canonipf5000.wikispaces.com/FAQ#Qimage|Can I Use Qimage with the IPF5000?]]
[[http://canonipf5000.wikispaces.com/FAQ#PrintQuality|What Print Settings Produce the Finest Quality?]]
[[http://canonipf5000.wikispaces.com/FAQ#GamutAttainable|What factors affect the gamut attainable on a particular paper?]]
[[http://canonipf5000.wikispaces.com/FAQ#MonochromeCoolWarm|How much difference is there quantitatively between the Cool and Warm settings in Monchrome mode?]]
[[http://canonipf5000.wikispaces.com/FAQ#InterpolationMethod|What method of interpolation do the printer driver and 16-bit Photoshop Export Plug-in use?]]
[[http://canonipf5000.wikispaces.com/FAQ#Unidirectional|Does Unidirectional Printing provide better quality than Bidirectional? How do I select it?]]
[[http://canonipf5000.wikispaces.com/FAQ#CanonQualitySettings|For Canon-supplied ICC profiles, what does Standard, High and Highest in the profile name mean?]]
[[http://canonipf5000.wikispaces.com/FAQ#MostUsedInks|Which inks get used the fastest?]]
[[http://canonipf5000.wikispaces.com/FAQ#InkShelfLife|What is the shelf life of the Canon Lucia inks? How long are they good after installation in the printer?]]
[[http://canonipf5000.wikispaces.com/FAQ#MuseumMattingFraming|What is the museum and gallery standard for matting and framing a print?]]

=[[#Maintenance]]Maintenance FAQ=

[[http://canonipf5000.wikispaces.com/FAQ#SoftwareVersion|How do I find out what versions of firmware and software are installed?]]
[[http://canonipf5000.wikispaces.com/FAQ#NozzleCheck|How do I run a nozzle check and what size paper do I need?]]
[[http://canonipf5000.wikispaces.com/FAQ#NozzleCheckSlant|When I run a nozzle check, the horizontal lines slant down as they go to the right. Is this normal?]]
[[http://canonipf5000.wikispaces.com/FAQ#FirmwareAdjustments|What functions are available in the firmware to adjust the printer for optimum print quality?]]
[[http://canonipf5000.wikispaces.com/FAQ#Printhead|How do I run a printhead alignment once the printer and software have been installed?]]
[[http://canonipf5000.wikispaces.com/FAQ#PrintheadAlignmentDifferences|What is the difference between Standard and Advanced printhead alignment?]]
[[http://canonipf5000.wikispaces.com/FAQ#InkTankLights|What do the ink tank lights indicate?]]
[[http://canonipf5000.wikispaces.com/FAQ#MaintenanceTankCapacity|What is the capacity of the Maintenance Tank?]]
[[http://canonipf5000.wikispaces.com/FAQ#ChangeMaintenanceTank|Where can I find directions on changing the Maintenance Tank?]]
[[http://canonipf5000.wikispaces.com/FAQ#HeadCleaning|How can printhead cleaning be run manually, and how much ink is required?]]
[[http://canonipf5000.wikispaces.com/FAQ#DrainingInk|Where can I find detailed directions on draining the ink so I can move the printer?]]

=[[#Troubleshooting]]Troubleshooting FAQ=

**Setup/Installation Problems**

[[http://canonipf5000.wikispaces.com/FAQ#Rollfeed|How can I get the software to recognize the auto roll feed unit?]]
[[http://canonipf5000.wikispaces.com/FAQ#PrinterBandingEthernet|Printing is slow and there is lots of banding when printer is connected by Ethernet.]]
[[http://canonipf5000.wikispaces.com/FAQ#PrinterConnection|My printer prints part of a photo then stops.]]
[[http://canonipf5000.wikispaces.com/FAQ#FirmwareUpdateError|I got an error installing updated firmware and now I can't print.]]
[[http://canonipf5000.wikispaces.com/FAQ#CarriageMotion|I get "Carriage Motion Error" every time I turn on the printer.]]
[[http://canonipf5000.wikispaces.com/FAQ#InstallAthlon64|I can't install the software on my Athlon 64 processor based computer.]]
[[http://canonipf5000.wikispaces.com/FAQ#AutoLayoutMac|How do I get the AutoLayout program working on Mac OS X?]]
[[http://canonipf5000.wikispaces.com/FAQ#PrintheadAlignmentError|During the initial printhead alignment I got Printhead (r) Check Printhead error and Printhead Nozzle Error--check nozzles.]]

**Paper Feed Problems**

[[http://canonipf5000.wikispaces.com/FAQ#TrayPaperJam|I get "Paper Jam" or "Can't Detect Paper" error every time I try to load paper from the top Tray while the Roll Feed Unit is attached.]]
[[http://canonipf5000.wikispaces.com/FAQ#RollPaperJam|When I try to print to Roll, I sometimes get a "Paper Jam" error.]]
[[http://canonipf5000.wikispaces.com/FAQ#PhotoragPaperJam|Hahnemuhle Photo Rag 308 sheets cause Paper Jam every time I try to print.]]
[[http://canonipf5000.wikispaces.com/FAQ#AlignmentFailures|I keep getting paper alignment failures when inserting paper in the top tray feed.]]
[[http://canonipf5000.wikispaces.com/FAQ#RollUnitDefective|The roll unit makes a noise and I get the message "Check Roll Paper unit!" and "Power up again.".]]

**Image Quality Problems**

[[http://canonipf5000.wikispaces.com/FAQ#Banding|My printer produces coarse output/has banding.]]
[[http://canonipf5000.wikispaces.com/FAQ#BandingMediumQuality|There is subtle banding in the last 1.25 inches of paper on cut sheets when fed from the Cassette.]]
[[http://canonipf5000.wikispaces.com/FAQ#ColorsOff|The colors are off using a generic profile.]]
[[http://canonipf5000.wikispaces.com/FAQ#AutoColor|Auto Color from the Photoshop Export plug-in doesn't look right to me.]]
[[http://canonipf5000.wikispaces.com/FAQ#HeadStrikes|I am getting head strikes using Hahnemuhle Fine Art Pearl.]]
[[http://canonipf5000.wikispaces.com/FAQ#PrintheadMisalignment|How can I correct printhead misalignment problems causing head strikes with Canon paper and correct Media Type?]]
[[http://canonipf5000.wikispaces.com/FAQ#MarkRearSide|When printing the first side of a blank page I am getting mark on the rear side.]]
[[http://canonipf5000.wikispaces.com/FAQ#InksRunning|I am trying to print on microceramic glossy paper and the inks are running.]]
[[http://canonipf5000.wikispaces.com/FAQ#PrintFadesWhite|The last half inch of my print fades to white.]]
[[http://canonipf5000.wikispaces.com/FAQ#CyanBorderStrip|A print came out with a 3/8 inch wide cyan strip in the white border on the long dimension on one side.]]

**Usage Problems**

[[http://canonipf5000.wikispaces.com/FAQ#NoRollSource|"Roll" does not show up as a media source in the plugin or driver.]]
[[http://canonipf5000.wikispaces.com/FAQ#InkCartridgeDefect|The remaining capacity of one of my ink cartridges suddenly dropped from 60% to 0%.]]
[[http://canonipf5000.wikispaces.com/FAQ#PowerFailure|I had a power failure and now my printer is dead. It won't turn on at all.]]
[[http://canonipf5000.wikispaces.com/FAQ#PluginCrashesPS|The Photoshop plugin crashes Photoshop frequently.]]
[[http://canonipf5000.wikispaces.com/FAQ#PrintOrientationWrong|The Photoshop plugin prints with the wrong orientation when using roll paper.]]
[[http://canonipf5000.wikispaces.com/FAQ#SleepMode|When the printer is in sleep (power saving) mode, sometimes it will not wake up when a file is sent to it.]]

**GARO Status Monitor**

[[http://canonipf5000.wikispaces.com/FAQ#PaperJam|The GARO Status Monitor says there is a paper jam, but no problem is reported on the printer LCD.]]
[[http://canonipf5000.wikispaces.com/FAQ#GAROCrash|The GARO Status Monitor crashes when I try to start it.]]
[[http://canonipf5000.wikispaces.com/FAQ#CannotAcquireStatus|The GARO Status Monitor says "Cannot Acquire Status" of the printer while the printer is on.]]

**Centering Problems**

[[http://canonipf5000.wikispaces.com/FAQ#PrintOffCenter|I selected "Center Print", but the print is off center by about an eighth of an inch printing from the Cassette.]]
[[http://canonipf5000.wikispaces.com/FAQ#TopTrayNotCentered|My prints from the top Tray aren't centered.]]

=[[#KnownBugs]]Known Bugs/Problems=

**Photoshop plugin:**

* [[http://canonipf5000.wikispaces.com/FAQ#PrintOffCenter|Prints not Centered Correctly from Photoshop Plugin]]
* [[http://canonipf5000.wikispaces.com/FAQ#RelativeColorimetricBug|Relative Colorimetric Rendering Intent from Photoshop Plugin does not include Black Point Compensation]]
* [[http://canonipf5000.wikispaces.com/FAQ#PluginExitConfirm|No way to turn off Plugin Exit Confirmation Dialog box and annoying Beep]]

**Note:** None of these bugs are fixed in plugin version 2.03 for Windows, the latest release as of early March, 2007.

**Other:**

* Bug in Windows AND Mac OSX Media Configuration Tool Installers for version 2.41 that comes with Firmware 1.23. Description of bugs with workarounds shown [[http://canonipf5000.wikispaces.com/Latest+Drivers%2C+Plugin%2C+Firmware+and+Utilities#MCTInstallerBug|here]].
* Problems getting prompt service for printers with non-standard problems. See [[http://canonipf5000.wikispaces.com/home#WarningService|Warning on Canon Service]] on front page of Wiki.
* There are **multiple reports of problems with roll feed units. Reported problems include: roll feed unit won't load roll paper, paper jam error or paper not detected error when trying to feed paper from the tray when roll feed holder is attached.** One poster had to have replacement parts installed after the initial fix only lasted two weeks. Another poster had Canon Tech Support come to fix the problem, but they were unable to determine why it wouldn't work. Replacement parts were reportedly going to be shipped, but then poster was told that parts were backordered 4 weeks. He insisted on (and finally got Canon to agree to) a new roll feed unit to replace the defective unit. The replacement roll feed unit arrived and worked perfectly for one week. After that the top tray feed on the replacement roll feed unit stopped working. When the modified gears were installed and the paper release mechanism replaced (due to a plastic pivot point broken in shipping), the roll feed unit now finally works. A third poster has just received a defective roll feed unit (January 30, 2007) and talked with the Canon tech who will be coming to service the printer. According to this tech, "the problem is caused by loose gears in the roll feeder. There is an upper one that causes problem with the roller itself and a lower one that causes problems also with paper being feed through the upper tray. The replacement parts are not just gears, they are a small gear assembly of 3 gears each." He says Canon has modified the gear assemblies to include a retaining clamp and recommends that both of the gears be replaced if there is a problem. See also the [[http://canonipf5000.wikispaces.com/home#WarningDefectiveRollfeed|warning on the front page regarding defective roll feed units]] and [[http://canonipf5000.wikispaces.com/message/view/FAQ/178930|this thread]].
** **Resolution:** Call Canon Support (Canon USA can be reached at 800-423-2366 and pressing 2 at the first prompt) so they can schedule a service tech to inspect and fix your unit. Don't waste time trying to fix it yourself. It may be that large numbers of units are affected.
** **Workaround:** Install the original top tray feed in place of the roll feed unit when you want to feed from the tray. No workaround if your roll feed unit won't feed roll paper.
* **There are [[http://canonipf5000.wikispaces.com/message/view/FAQ/272337|four reports of a small plastic pivot broken off on the left side of the roll feed unit]], apparently during shipping. It isn't clear exactly what function this part serves, although it is part of the transport mechanism for roll papers. One poster was told by the tech that was most likely the cause of his feed problem from the top tray. You may want to check your unit to make sure it is intact.**
* **No specific data provided by Canon regarding archival properties of prints.** In contrast to Epson and HP, Canon does not provide any data regarding specific longevity estimates for ink/paper combinations. It has been one year since their press release stating, "Wilhelm Imaging Research is currently testing the Lucia pigment-based inks. A review of preliminary test data indicates that prints made with the Lucia pimented inks and select Canon photo and fine art papers will have WIR Display Permanence Ratings in excess of 100 years for color images and significantly beyond that for monochrome." One can only assume that the data has not been published because the actual results were less rosy than anticipated. If Canon expects photographers to have confidence in the longevity of prints made with the IPF5000, the data needs to be published.
* **The documentation is, to put it diplomatically, //horrible//**. The problem is an html manual that can't be read through sequentially or searched electronically. All Canon would need to do would be to create a simple PDF file with the same information, and amplify some of the explanations a bit.
** **Workaround:** Read the Wiki, ask questions on the discussion forum here.
* **In the official limited warranty, printheads and ink cartridges are specifically excluded:** "This warranty shall not extend to consumables, such as paper, ink cartridges and print heads, as to which there shall be no warranty or replacement." One person who called Canon Support, was told that "consumables" are covered for 30 days, but the official warranty is **NO COVERAGE**. This has lead to problems for some posters when a chip went bad on a cartridge containing 50 or 100 ml ink and Canon did not want to replace the cartridge. **Update:** Canon is reportedly changing their policy regarding defective ink cartridges as documented [[http://canonipf5000.wikispaces.com/home#DefectiveStarterCarts|here]]. While there are no reports yet of problems developing in printheads after limited use, having a $600 printhead (and there are two such printheads in the IPF5000) not covered by __any__ warranty could be an expensive problem down the road. Canon needs to have more reasonable coverage for these items, and the coverage should be in the form of an official written warranty. Note that HP warrants their printheads for a specific amount of use and even has a date stamped on them.

=Pre-Purchase FAQ=

===[[#RecommendBuy]]Do you recommend that I buy this printer?===
=== ===

**Question:** With all of the negative information I see about this printer on the Wiki, would you still recommend that I buy it?

**Answer:** YES! For the following reasons:

* Remember that for every person that has a problem listed here there are probably 10 others (or 100 others) who haven't encountered that problem.
* Image quality is comparable to the latest Epsons--which is to say, outstanding! The Canon has a substantially better gamut in the blue/purple range, while the Epson is slightly better in some of the lighter yellows, oranges, and reds. The Canon has better differentiation of the darkest blacks. And so on.
* Canon has fixed the image quality issues (dither too coarse; [[http://canonipf5000.wikispaces.com/FAQ#BandingMediumQuality|banding in the trailing edge of sheets fed from Cassette]]) with the latest firmware and is most likely hard at work on the remaining smaller annoyances in the software.
* The issues with defective ink cartridges and defective roll feed holders, which have affected some users, appear to have solutions at hand.

Of course, you have to decide if this is the right printer __for you__. The best way to do this is:

* Look at the [[http://canonipf5000.wikispaces.com/FAQ#Pros|comparison with the Epson 3800 and 4800]]
* Check the [[http://canonipf5000.wikispaces.com/FAQ#KnownBugs|Known Bugs]] section to make sure there aren't any showstoppers
* Read the [[Reviews]], especially the most recent one from [[http://www.aftercapture.com/pdfs/1/ac1_FieldTest-CanonIPF500.pdf|Rangefinder Magazine]] by Steven Katzman
* Ask any unanswered questions on the [[http://canonipf5000.wikispaces.com/message/list/FAQ|Discussion Forum]]

===[[#Pros]]What are the pros and cons of the IPF5000 compared to the Epson 3800 and 4800?===

|| ===Feature=== || ===Canon IPF5000=== || ===Epson 3800=== || ===Epson 4800=== ||
|| Ink Wasted to switch blacks || None || 1.5 ml / 4.5 ml || 90 ml / 90 ml ||
|| Time to Switch black ink || None || 1:55 / 2:55 minutes || 20 minutes / 20 minutes ||
|| Cost of Roundtrip Switch || None || $4.14 || $68.40 ||
|| Roll Feed || Option || No || Yes ||
|| Roll Feed Motorized || Yes (makes loading the roll extremely easy) || Not applicable || No ||
|| Roll Length Tracking || Yes (prints barcode & reads it when roll reloaded) || Not applicable || No ||
|| Roll and sheets loaded at same time || Yes (roll unloads automatically when use top manual feed) || Not applicable || No ||
|| Minimum Paper Size || 8X10 (some have printed 7X10 notecard paper from the Cassette without problems) || 4X6 || 8X10 ||
|| Maximum Print Length || 59 feet using roll feed (50 feet from printer driver) || Limited to 37.4 inches || Limited by application, OS, driver or RIP ||
|| Size of Ink Cartridges || 130 ml (starter cartridges are only 90 ml) || 80 ml || 110/220 ml ||
|| Cost of Ink per ml || 58 cents || 69 cents (vs. 86 cents for Epson 2400) || 48cents/39 cents ||
|| Ink usage || May be less due to having Red, Green and Blue colors || Uses two inks to produce Red, Green and Blue || Uses two inks to produce Red, Green and Blue ||
|| Ink use (ml/square ft) || [[http://www.luminous-landscape.com/reviews/printers/canon-5000-terms.shtml|About 0.5-0.8 ml per LL]] 0.8-1.1 in my tests, 1.5 for darkest prints || Unknown || About 2 ml/sq ft. ||
|| Print Using Qimage || Works fine through driver, can't be used with plugin || Yes || Yes ||
|| Clogging Problems || None reported || Some reported || Yes, for some ||
|| Ink wasted on clogging || Less than 10% per Canon; probably much higher depending on pattern of use ++ || Probably similar to 4800 || Reports of 20-50% ||
|| Weight || 99 lbs. (108 lbs with roll feed) || 43 lbs. || 88 lbs. ||
|| Size || 39 X 29 X 12.5 see [[http://canonipf5000.wikispaces.com/FAQ#Dimensions|Dimensions ]] || 27 X 15 X 10 inches || 33 X 30 X 14 inches ||
|| Gamut || Better with most colors, signficantly better in blues, a little better in greens per LL (on Innova F-type Gloss) || Unknown || Slightly better in some light yellows, light blues, and light reds ||
|| Grayscale Range || Reported better by Luminous Landscape || Unknown || Trouble differentiating darkest tones ||
|| Quality of B&W Prints || Very good, extremely neutral || Outstanding || Outstanding ||
|| DMax on Innova Fibaprint || 2.53 reported by Luminous Landscape || Unknown || 2.22 reported by Luminous Landscape ||
|| DMax on Epson Enhanced Matte || 1.64 reported by Luminous Landscape || Unknown || 1.64 reported by Luminous Landscape ||
|| Ink Water Resistant || Not as water resistant as Epson and other pigments. If you rub a wet finger on a print it smudges very easily, particularly in blue areas. It is a bit paper dependant but I have no smudging problems on the same paper with other pigments. || Yes. || Yes. ||
|| Gloss Differential & Bronzing || About half way between Ultrachrome inks and the newer Ultrachrome K3 (per Inkjetart) || Excellent || Excellent ||
|| Relative Rendering Intent has Blackpoint Compensation Available || NO for plugin--a bug; [[http://canonipf5000.wikispaces.com/FAQ#RelativeColorimetricBug|workaround available]]; Yes if printing from Photoshop through regular 8 bit driver || Yes || Yes ||
|| Centering Function in Photoshop || Photoshop plugin has bug -> bottom margin 1/8 inch greater than top; similar discrepancy for landscape; only present on Super B paper; [[http://canonipf5000.wikispaces.com/FAQ#PrintOffCenter|workaround available]] || Works properly || Works properly ||
|| Printing from Cassette || Banding in last inch on sheets fed from Cassette; [[http://canonipf5000.wikispaces.com/#BandingProblem|fix is now available]] || OK || OK ||
|| Paper Transport Issues Causing Smuding/Head Strikes || No (can set vacuum/head height); //Exception:// Head strikes on Fine Art Pearl, which some haven't resolved || Reported for Epson 3800 [[http://www.outbackphoto.com/printinginsights/pi045/essay.html|here]] but apparently easily worked around || No (can set vacuum) ||
|| "Grainy" Prints || No per Luminous Landscape. Inkjetart has retracted their initial statement that it is a problem. This is apparently a non-issue. || No || No ||
|| Quantity/Quality of supplied profiles || Fair - one report that Canon USA is not happy with the quality of the profiles from Canon Japan; many papers (even Canon) do not have profiles, and none are for the plugin || Excellent || Excellent ||
|| Time to print at highest quality || 3 minutes 44 seconds for selected test print || Unknown || Took 20% longer than IPF5000 in LL test ||
|| Sound level || 60 -> 56 db at 1 meter per Luminous Landscape (a lot quieter) || Unknown || 62 db at 1 meter per Luminous Landscape ||
|| Consistency Between Printers || Higher variation (but sample size only 2 printers) [[http://luminous-landscape.com/forum/index.php?showtopic=10914&st=140|reported by Andrew Rodney]] || Good || Good ||
|| Documentation || Horrible (the reason for this Wiki) || Good || Good ||

++ Some data is starting to emerge suggesting that the daily head cleanings the IPF5000 runs from sleep mode may not be so easy on ink use. After 26 days of owning the printer (and not too much time to print yet), the maintenance cartridge capacity suddenly dropped from 80% remaining to 60% remaining. Since I don't print borderless, this is presumably all from head cleanings. Before you get too worried about this data though, it appears that the granularity of reported capacities for ink and maintenance cartridges is rather coarse--probably 20%. So, it may be that there was actually 71% of the maintenance cartridge left after initial ink charging, and that a drop to 69% triggered the reported change of 60% remaining free. We just don't know what the numbers really mean. Someone else reported that a Canon support tech told them to [[http://canonipf5000.wikispaces.com/FAQ#PrinterOnorOff|leave the printer off]] (not sleep mode) when not in use. He said that the tech told him a couple of the black ink cartridges were drained by the automatic cleanings over a couple of month period when the printer basically went unused.

===[[#PotentialDrawbacks]]What are the biggest potential drawbacks of the IPF5000?===

There are only a few, but they could be deal breakers for you depending on your needs:

* Very large size compared to Epson 3800 (bigger than even the Epson 4800)
* Smallest paper size 8X10
* Somewhat greater gloss differential than Ultrachrome K3 (Epson 3800/4800)
* Inks much less water resistant than Ultrachrome K3
* No published Wilhelm data on archival properties of inks and specific papers
* Very poor documentation and steeper learning curve for those already accustomed to Epson printers

===[[#InkClogging]]Is clogging a problem with the IPF5000?===

There has not been a single report of clogging on the Wiki since it was started in early December, 2007. No reports of clogging have been seen on Luminous Landscape Forum or other forums either. Most users don't even bother to do nozzle checks. Clogging simply isn't an issue with this printer!

===[[#BorderlessRollSize]]What size of roll paper can be used to print borderless?===

According to the Specifications, the IPF5000 can print borderless on the following roll sizes: 10", 13", 14", 16", 17", B4 (10.12"/257mm), A2 (16.54"/420mm)

===[[#Dimensions]]What are the dimensions, weight, ink cartridge capacity and power consumption?===

Dimensions:
* Printer "Base" that needs support (where the actual rubber feet are on the bottom that it rests on) is about 22 inches wide X 16 inches deep.
* Printer without Tray or auto roll feed - 39 X 23 X 12.5 inches (99 x 58.4 x 31.75 cm)
* Printer with Tray Only no auto roll feed - 39.3 X 28.9 X 12.5 inches (99.8 x 73.4 x 31.75 cm)
* Printer with auto roll feed and tray (not extended) - 39.3 X 31.9 X 13.5 inches (99.8 x 81 x 34.3 cm)
* Printer with auto roll feed and tray (extended) - 39.3 X 43 X 13.5 inches (99.8 x 109.22 x 34.3 cm)
* Printer in box and strapped to pallette when delivered - 34.5" wide X 25" high X 45" long (87.6 x 63.5 x 115 cm)

**Note:** you will need up to 2 feet (60cm) of room behind the printer if you intend to feed thicker paper through the manual front slot, since the paper exits the printer at the rear.

Weight - 99 lbs. (45kg), 108 lbs. (49kg) with optional auto roll feed

Ink Cartridge Capacity - 130 ml (starter ink cartridges that ship with the printer are only 90 ml)
[[#PowerConsumption]]
Power Consumption:

* Operating - 100 Watts maximum (measured at 10 watts with Kill-A-Watt meter when printer On, but idle)
* Sleep Mode - 6 Watts maximum (measured at 3 watts with Kill-A-Watt meter)
* Off - 1 watt maximum

The USA version comes with a standard 3 prong grounded plug (in case you need an extension cord).

Note: Click for [[http://www.usa.canon.com/consumer/controller?act=ModelTechSpecsSupportAct&fcategoryid=260&modelid=14005|Complete Specifications]] from Canon USA.

===[[#Delivery]]What is the easiest way to get this large printer into my home or office?===

The printer is quite large and heavy and comes strapped to a wooden palette (size 42x34.5 inches). [//Comment by DJ Garcia: The pallet width is 34.5" of non-forgiving wood. I had to take my front door off the hinges so I could make it in.//] When you cut the straps off to get it off the palette, you can't carry the printer in the box because it has no bottom. The box lifts off of the pallet and the printer, so you will have to unpack and carry the printer and the many bits and pieces from where you cut the straps. Cut or tear the plastic at the point of the hand grips if you want it to remain covered in plastic while you move it. The plastic slips too much against the body of the printer otherwise.

For these reasons, it is best to arrange delivery. Make sure that the delivery person can bring the printer on its palette to a convenient location in your home or office. When I took delivery of mine the freight delivery person brought it up to the second floor in the elevator for me and left it on my living room floor. Anything less will be a much bigger hassle, since it takes two strong people to move it, even after you have removed it from the pallette. You can see a couple of photos of the IPF5000 in the box/palette [[http://www.digital-photography.org/printer_product_reviews_price_comparisons_ratings_evaluations/17-inch_Canon_imagePROGRAF_iPF5000_large-format_inkjet_printer_reviews.php|here]].

===[[#Stand]]What is the best printer stand for the IPF5000?===

Many have been happy with a stand available from IKEA as described in an article on [[http://www.luminous-landscape.com/reviews/accessories/ultimate-stand.shtml|The Ultimate Printer Stand]] on the Luminous Landscape web site. This stand weighs about 150 lbs. **Note:** When assembling the stand (takes 2-3 hours) you do have to be careful to make sure the orientation of the two cross pieces (roughly 1X4 inches each) is exactly as shown in the diagram. If you have them oriented improperly, you will have to put the locking nuts in on the wrong side--and then you won't be able to install the drawer support and sliding mechanism in Hole #1 as shown.

If you decide to go with the official Canon printer stand for the IPF5000 (also $295), here is a brief description from Jerry Rock, who purchased it: "It is constructed of study metal (steel?) and supports the printer well. Four heavy duty wheels attach to the bottom of the cabinet to make the entire unit very easy to move. The front of the cabinet has 2 metal doors which swing out from the middle to reveal a large two shelved storage unit capable of holding all the printer peripherals, papers and supplies. The stand has a black matte finish matching the printer color. The dimensions are 38 1/2 inches wide x 23 1/2 inches deep x 26 1/2 inches high (not including the wheels which add 3" to total height). The printer takes up the entire cabinet surface." You can see a picture of the Canon stand [[http://www.digitalgraphicsresources.com/browseproducts/Canon-CB17-01-Cabinet-Stand-For-iPF5000---iPF500.html|here]].

===[[#AdapterIPF8000]]How can I make an adapter for the IPF8000 instead of buying an adapter for 3 inch core roll paper?===

One way to do this is detail in [[http://buzzdroid.com/photography/make-an-adapter-for-the-canon-ipf8000-printer-instead-of-buying-a-roll-holder/|this article]]. A poster to the Wiki writes, "I found an even better solution with some papers (Torchon, Canon Photo Pearl). They have plastic cup that you can just put on the roll without sawing anything. I will post pictures later but they look like the smaller blue 3"adapter that came with the Roll Feed Unit for Canon IPF5000.
=== ===

===[[#MonochromeCompared]]How does Monochrome Photo mode compare with the Epson ABW mode and Cone Neutral K7 inks?===

A comparison was done by John Hollenberg on Epson Enhanced Matte with results as follows:

**Cone NK7 on Epson 2200** - very smooth tonal transitions, luminosity of highlights slightly less than Epson ABW mode; slightly warm (b* of 1-2 in all areas except deep shadows and highlights--very pleasing. Subjective rating 98.
**Epson 2400 ABW Mode** - tonal transitions not as smooth (e.g., clouds), but highlights slightly more luminous than NK7. Subjective rating 97.
**Canon IPF5000** - prints //measured// as most neutral of the three prints, but appeared to have a yellowish/greenish hue under 4700 degree Solux task lamp. The midtones/highlights did not appear to track with paper white (which the Epson ABW mode and Cone NK7 inks __did__,and is the recommendation on the Epson Digital B&W list). This may have been the reason for the unpleasant appearance. It may be that a paper with a warm or neutral white point would not have this drawback (not tested yet). Subjective rating 70.

**Update:** Prints on Epson Premium Glossy were __much__ better, so it may be that Epson Enhanced Matte is not a good match for this printer. Others have found the monochrome mode to be quite good, as discussed in [[http://canonipf5000.wikispaces.com/message/view/FAQ/230420|this thread]]. See also the FAQ topic [[http://canonipf5000.wikispaces.com/FAQ#MonochromeCoolWarm|Quantitative Differences in Cool and Warm in Monochrome mode]] using Epson Premium Glossy.

===[[#WhatOSSupported]]What operating systems are supported for the printer driver and other software?===

Per Canon Specifications: Windows 98SE/ME/2000/XP/2003 Server, Macintosh OS 9.1/X 10.2/10.3/10.4

There are two reports that printer will NOT work under x64 Windows systems. One report that the Photoshop plugin and GARO status monitor won't work under Vista, but two reports that poster got it working. See [[Latest Drivers, Plugin, Firmware and Utilities|Latest Drivers]] page for more details.

===[[#Update]]When Is Canon going to update the software/firmware?===

There is firmware 1.23 with associated software updates on the Canon USA web site as of February 11, 2007. Canon USA may be able to send a CD if don't have web access. Details can be found on the [[Latest Drivers, Plugin, Firmware and Utilities|Latest Drivers]] page of the Wiki. The updates provide a [[http://canonipf5000.wikispaces.com/#BandingProblem|fix for the banding in trailing 1.25 inches of paper]], but do not resolve any of the Photoshop plugin [[http://canonipf5000.wikispaces.com/FAQ#KnownBugs|known bugs]]. The profiles for supplied for Canon media are only available for the OS level driver and are woefully inadequate in number of papers covered.

===[[#ExtendedWarranty]]What extended warranty coverage is available for the printer?===

The Canon CarePAK warranty may be purchased up until the end of the first year of ownership. The fee for the coverage is about $300 for one year and $500 for two years. Parts and labor for the printer are covered on a next business day support basis. No coverage is provided for printheads, ink or paper.

===[[#InkColors]]What are the colors of the Canon Inks?===

Here is a post by Amadou Diallo on Luminous Landscape printer forum:

"The newer printers from Canon and HP have reds and blues that are more accurately described as orange and violet, respectively. StudioPrint RIP even lists them in ink channels as Orange/Red and Violet/Blue. Attached is a linearization from the Canon 5000. You have CMYK followed by RGB. The additional inks are designed to augment the basic 4 color set. For reasons that only color scientists fully understand it makes more sense to have orange and purple for mixing with the primaries."

[[image:InkColors.jpg]]

===[[#InkDelivery]]How does the ink delivery mechanism of the Canon differ from Epson?===

According to Barry Levin of The Imagery Group:

"The ink mechanism is ingenious - the ink goes from the cartridges to a reservoir where is it kept for use by the printheads (yes, there are 2). While in the reservoir the ink is kept mixed by an agitator so it doesn't separate, and from there it goes to the printheads. The ink cartridges are drained dry (unlike Epson). The ink also is delivered to the nozzles with slight pressure, minimizing ink jet clog."

**Note:** Tony Bartlett opened up an empty cartridge and measured the residual ink volume at 5 ml with a syringe. Not bad!

=Setup FAQ=

===[[#Brush]]Where is the little brush that is supposed to come with the printer?===

Open the main compartment where the printheads are installed. The printer is shipped with the brush stored on the right side of this compartment in a small slot at the top.

===[[#RollHolderSpindle]]What are all the parts that ship with the roll holder spindle for?===

While the documentation is very poorly delivered (it doesn't have search capabilities), a thorough search of the documentation does include a full section on the spindle parts as well as the use of them, under the "Attaching Accessories to the Roll Holder" section.

The Borderless Spacer should only be used with ISO A2/A3 Rolls (420mm = 16.54") and not with 17" rolls (431.8mm width). When feeding a 17" roll of Crane Museo Rag and specifying in the CS2 plug-in that Borderless Printing was required, the printer refused to print with the spacer installed, and printed perfectly without it.

Some additional information from Dan Wells on the Luminous Landscape discussion forum includes a great description of the remaining parts, including an explanation of the 1 and 2 labelled Holder Stoppers which are (as far as we know) totally undocumented:

"The spindle ships set up for 2 inch cores, and includes two blue adapters for 3 inch cores, which just snap into place. There is a borderless spacer fits right over the 3 inch adapter on the fixed end of the spindle. The last two pieces are grey end caps, marked, cryptically, "1" and "2". The "2" end cap turns out to be for heavy art paper. Hahnemuhle Photo Rag will not feed correctly without it. I don't know if Canon's 260 gsm satin (the other paper I have here) will feed correctly with the "2" cap - I used the "1" and it worked. I am going to try the satin with the "2" next time I switch rolls, so I don't have to keep swapping the 3 inch adapter between the "1" and "2" caps. The 3 inch adapter itself seems sturdy enough, but I worry about breaking the little "ears" that hold it into the cap if I keep swapping it back and forth."


===[[#TransparentPlasticSheet]]What is the transparent plastic sheet that comes sandwiched between two pieces of cardboard?===

The transparent plastic sheet is an insert for the Cassette to ensure that Glossy Photo papers feed properly. Directions for use:

* Set the blue paper guides in the cassette for width and length to the correct setting for the paper you will use
* Insert the plastic sheet with the arrow matching the arrow in the corner of the Cassette. The slots in the plastic sheet will fit over the length guide (and possibly the width guide depending on paper width).
* Put the paper in the Cassette (printable side down) and make any final adjustments to the paper guides

**Note:** Remove the insert from the Cassette when printing on any paper other than Glossy Photo.

===[[#OutputTrayRamp]]What is the little "ramp" at the back of the paper output tray for?===

The top of the paper output tray has a moveable piece which when pushed up and back toward the printer forms a small "ramp". It is intended to be used when printing from the roll, to help the paper move smoothly over the output tray. When printing on sheets, it should be put down so the sheets will catch in the tray properly. In addition, the extensions on the output tray need to be pulled out if printing on large sheets of paper, or the paper will end up on the floor instead of the output tray.

===[[#Connections]]What connections are available to connect the printer to the computer?===

USB-2 and Ethernet come standard on the printer. There is a card slot for an optional firewire board, but the board is expensive at $235 list price.

===[[#FixedIPAddress]]How do I set up a fixed IP address for the printer when using Ethernet connection?===

These directions obtained from Don (who was extremely helpful and friendly) at Canon Tech support:

# Decide what fixed IP address to use:
## Start Menu -> Run -> type "cmd" (without quotes) then press Enter
## Type "ipconfig" then press Enter
## Sample results: Ethernet adapter Local Area Connection:
### Connection-specific DNS Suffix . :
### IP Address. . . . . . . . . . . . : 192.168.1.100
### Subnet Mask . . . . . . . . . . . : 255.255.255.0
### Default Gateway . . . . . . . . . : 192.168.1.1
## Choose a fixed IP address, in our case 192.168.1.50
## Type "ping 192.168.1.50"
## If you get "Request Timed Out" you know that there aren't any other devices at this IP address, so you can use for the printer.
# Go to printer LCD to set fixed IP address. Navigate menu and make settings as follows:
## Menu -> Interface Setup -> TCP/IP -> IP Mode and make sure it is set to "Manual"
## Menu -> Interface Setup -> TCP/IP -> IP Setting -> IP Address and set it to address determined above (192.168.1.50 in our example)
### Set each field in the address using the OK button to activate a field (large cursor box appears), then right and left arrow keys to adjust, then OK
### Move to next field in the address with the right arrow, then repeat above
### When done setting address, press the Up arrow until you see "Save TCP/IP setting?", then press OK
# If you already have the printer installed with USB, configure the printer for Ethernet as follows:
## Open "Printers and Faxes"
## Click on IPF5000, then right click and click on "Properties"
## Click on "Ports" tab
## Click "Add Port"
## Click on "Standard TCP/IP Port"
## Click on "New Port" (not New Port Type)
## When the "Add Standard TCP/IP Port" wizard comes up, click Next
## Under "Printer Name or IP Address" enter the IP address that you set (192.168.1.50 in our example)
## The box underneath will be automatically filled in; don't change these entries
## Click next
## From here on, you are on your own. Probably finished, or click Next for the rest. Can't remember any more directions :-)

===[[#InstallPluginDPP]]How do I install the Export Plugin for Digital Photo Professional?===

**Note:** The software that comes with the printer is labeled "Digital Photo Print Pro" which is different then the software that comes with a Canon DSLR camera which is "Digital Photo Professional". You can install the plugin for Digital Photo Professional (DPP) as follows:
* **Windows** - You must have DPP 2.1 or greater installed first. Then, just put in the user software cd. From the main menu just below install print driver it has ImagePROGRAPH print plug in install. If you select that it gives you the option of multiple versions of Photoshop and the bottom selection is for DPP. It does state that you need to load the print driver first.
* **Mac** - There is a version of DPP for Mac. Apparently the plugin can be installed in a similar fashion as the Windows version.

**Exception:** It appears that the plugin for DPP will not install for the IPF8000 under either Windows or Mac.

===[[#WirelessHub]]Does the IPF5000 work with wireless print server/hub?===

One user reported success as follows: "I set up the ipf5000 through my wireless network using an Apple Airport Express. I attached a network cable between the Airport Express and the printer. The Apple "Printer Setup Utility" had no problem finding the printer. I was able to make prints with both the printer driver and export module. I use a Macintosh G5 with the Apple wireless card."

===[[#Size]]What size and type of paper do I need to do the initial printhead alignment?===

You will need 6 sheets of Size B (11X17) or larger. Canon support recommends using a good quality photo paper, since plain paper may have suboptimal reflectivity and ink bleed on plain paper may compromise the accuracy of the alignment There is a Wikipedia article which describes in detail various [[http://en.wikipedia.org/wiki/Paper_size|Paper Sizes]]

===**[[#Starter]]How Much of the 90 ml Starter Inks are Used Charging the Printer Before First Use?**===

The GARO status monitor for the IPF5000 (Information tab, Status Display) show that 40% of each ink cartridge is used charging the printer, and that 20% of the maintenance tank is used.

===[[#UseManual]]How can I copy the manual that came with the printer to my hard disk?===

# Copy the entire CD that the manual came on to your hard disk. For example, for windows copy to c:\program files\canon\canon ipf5000 printer manual
# Delete the subfolders for other languages and other printers (to save disk space)
# Navigate to the folder you put the manual in, then to the subfolder Usermanuals\ipf5000.
# Click on the file index_e.html, then right click on it and drag it to your desktop. After releasing the mouse button, choose "Create Shortcut Here".

Note: There is also a Windows CHM manual that was discovered on the web. See [[Latest Drivers, Plugin, Firmware and Utilities|this Wiki page]].

===[[#DrainInk]]Do I have to drain the ink before moving the printer to another location?===

The official Canon answer is YES. Any other action you take is at your own risk. That said, there are several reports suggesting that you can do this if you are careful. This is an important issue, since ink draining is estimated to waste about $250 worth of ink! See relevant quotes below from others experience:
* "There is no way I can recomend you not follow Canons instructions, as there is no knowing what damage can be caused. However, I can say we take our IPF5000 to events that are 3 days or longer, just pick it up (2 people) put it in the back of the van on foam and there have been no problems. Journeys average around 40 miles each way."
* "Brian at ColorHQ advised me not to use the move function for short moves where the printer can be kept more or less horizontal. He mentioned that the Canon rep he works with had driven one halfway across the country in the back of a car without using the move function. Apparently the move function is really for shipping the printer by truck or air, or if you need to turn it on end for whatever reason."
* "My IPF 5000 was a display model and had it's cardriges installed. I had no trouble getting it home across town in my car without clearing the lines. Just handle it carefully, just as you would anyway."

Detailed directions on draining the ink can be found [[http://canonipf5000.wikispaces.com/FAQ#DrainingInk|here]].

=Tools FAQ=

===[[#GARO]]What is the GARO Device Setup Utility and the GARO Status Monitor?===

* GARO (**G**raphic **A**rts with **R**aster **O**perations) is a Canon proprietary page description language that is used to communicate with the printer. It is based on the HP-GL Raster language and "selects the fastest, most portable, most accurate and most efficient command sets, minimizes overhead in memory and sends data to the printer more quickly".
* The GARO Status Monitor is a software utility that monitors the status of the printer and manages print jobs. The Status Monitor Contains two screens: the "Printer List" lists the printers, and the "Status Monitor" shows the specific details about each printer.
* The GARO Device Setup Utility is a software application that allows you to configure network setup information on the printer remotely from your computer. It is only of use if your printer is connected by Ethernet. You can use this utility on your computer to enter the basic settings such as entering the printer IP address or selecting the network frame type. **Note**: If your printer is connected by USB rather than by Ethernet you don't need to use the GARO Device Setup Utility.

===[[#AutostartGARO]]How can I set the GARO Status Monitor to start automatically and monitor the IPF5000?===

# Open GARO Status Monitor
# Click on the IPF5000
# Click on the leftmost icon in the Status Monitor Toolbar (Startup Status Monitor Tooltip shows this is the correct one)
# A window opens Canon IPF5000
# In the menu, click Option -> Display Options
# Click the checkbox Start When Windows is Started
# Click Display Icon in Taskbar choice under the checkbox in step #6

Note: When you are done looking at the IPF5000 status monitor, minimize it to the tray on the Windows taskbar. If you click on the X you will close it and it won't be available in the Windows tray.

===[[#StatusDisplay]]Where can I get detailed information on the printer settings, ink remaining, paper used, etc.?===

GARO status monitor -> Information Tab -> Status Display

Here is some of the information that is displayed:

* your serial number, handy if your printer is up against a wall and you can't easily see the back
* the ink remaining in each cartridge presented numerically rather than graphically
* the numbers (offsets?) from the head alignment procedure. May be helpful in diagnosing a problem with your printer.
* head lot numbers
* how much you have used the cutter, cassette, roll holder, with a breakdown by media type
* many of the printer control panel current settings
* parts status (cryptic)

You can save this information to a file by clicking on "Status Saving" on the Information tab.

===[[#InkTankGranularity]]What is the granularity of the ink tank and maintenance tank readings in Display Status portion of GARO Status Monitor?===

While the answer to this question is not definitive, it appears that [[http://canonipf5000.wikispaces.com/FAQ#StatusDisplay|Status Display]] readings are fairly coarse, with changes of 20% needed to show a change. In other words, the only readings that are displayed are 100%, 80%, 60%, 40%, and 20%. This makes it hard to determine how much ink is being used to do the daily cleanings from sleep mode, as the maintenance tank reading doesn't change and then suddenly jumps to the next lower value (20% lower). According to another poster, the increments are 10% on the printer LCD.

===[[#Terms]]What does Canon mean by the terms Cassette and Tray?===

* Cassette - the place where you load a stack of paper and insert into the printer beneath the ouput area. Usually called a tray by most other printer makers.
* Tray - a vertical slot at the top of the printer for feeding single sheets. No one knows why it would be called a tray.

===[[#MediaType]]What is a Media Type?===

A Media Type specifies settings the printer should use to print on a particular paper:

* How much ink to lay down (total ink limit)
* Whether to allow use of the cassette, roll holder or both
* Whether to use Photo Black or Matte Black ink
* //Probably// affects the native (unprofiled) color balance; this is based on some testing and isn't confirmed
* Media Detail Settings:
** Roll Drying Time
** Scan Drying Time
** Feed Priority
** Adjust Length
** Head Height
** Skew Check Lv.
** VacuumStrngth
** NearEnd Rll Mrgn
** Cut Speed
** Trim Edge First
** Cutting Mode
** Bordless Margin
** CutDustReduct
** Nr End Sht Mrgn
** Tray Source

**Note:** The Media Detail Settings can be changed from the printer LCD. The following Media Detail Settings can be specified in the driver, which will override the settings in the printer:

* Drying Time Between Pages
* Drying Time Between Scans (for each pass of the printhead)
* Roll Paper Near End Margin (for safety - 3 or 20 mm)
* Cut speed

===[[#ConfigTool]]What is the Media Configuration Tool and how do I run it?===

The Media Configuration tool is a separate program. To run it:

On Windows: Start -> All Programs -> IPF5000 Media Configuration Tool -> IPF5000 Media Configuration Tool

The Media Configuration Tool allows you to do very specific (and limited) things with with Media Types:

* Add new Media Types via a Media Description File (.med file extension). New Media Types are displayed in the driver and on the printer LCD. You can't create your own Media Description File, they are supplied by Canon for Canon papers. You may be able to get media description files for third party papers if the paper manufacturer produces them. There are two options:
** Add a batch of media types (used when the Media Configuration Tool is updated by Canon with a lot of new Media Types)
** Add new media types one at a time (e.g., for third party Media Types or if Canon comes out with one new paper)
* Edit Media types
** Delete media types (but the Canon media types can't be deleted)
** Show or Hide media types (only applies to the driver, hidden media types are still displayed on the printer LCD)
** Rearrange the order that exisiting media types are displayed (for both the driver and the printer LCD)
* Upload information on the added, deleted or rearranged Media Types to the printer

**Summary:** Unless Canon releases new Media Types, the only things you can do with the Media Configuration Tool is to hide Media Types in the driver and change the order in which Media types are displayed for both the driver and on the printer LCD.

===[[#Poster]]What is Poster Artist?===

As the name implies, it is for creating posters/banners and is probably only of interest to those who have those specific needs. I could find no use for it for those printing photos or fine art reproduction.

=Printer Control Panel FAQ=

===[[#FiveModes]]What are the five modes the printer can be in?===

* Online - print jobs are processed immediately. Toggle between this mode and offline mode with the Online button.
* Offline - print jobs are held without processing; you can feed or cut roll paper manually; printer goes offline if job can't be processed (e.g., there is some kind of error or media mismatch)
* Sleep Mode - [[http://canonipf5000.wikispaces.com/FAQ#PowerConsumption|power saving]] mode. Enters this mode if no print jobs for buttons pushed for 5 minutes (default, can be changed in [[http://canonipf5000.wikispaces.com/FAQ#SleepModeTime|Sleep Timer]] portion of Menu). Exit this mode by sending a file to the printer, or by pressing any button.
* [[http://canonipf5000.wikispaces.com/FAQ#MenuFunctions|Menu Mode]] - menus are displayed on the printer LCD, and you can select, set or execute menu items. Print jobs are held without being processed. Enter Menu Mode by pressing the Menu button. Exit this mode by pressing Online button.
* Submenu Mode - submenus are displayed for ink, paper type, paper size and amount of roll paper left. Enter Submenu mode by pressing the Information button. Exit this mode by pressing any other button, or just waiting for 5 seconds.

===[[#ButtonFunctions]]What do each of the buttons and LEDs on the control panel do?===

LED lamps:

* Data (green) - flashes when the printer is receiving or prcessing print jobs, or when the printer is paused or updating the firmware
* Message (orange) - On when warning message is displayed on LCD. Flashing when error message is displayed.
* Roll/Cassette (green, on left) - On when one of these auto feed paper sources is selected
* Tray (green, on right) - On when manual feed (either top loading tray or front loading paper feed slot) is selected

Left buttons:

* Online (button and green LED) - toggles printer online (steady green glow) and offline (not lit)
* Feeder Selection - toggles between auto feed and manual feed paper source, and lights the associated LED
* Menu - displays the main menu of the printer on the LCD
* Information
** Toggles between submenus containing information about:
*** Ink cartridges & maintenance tank
*** Paper type
*** Paper size
*** Amount of roll paper left
** To exit submenu mode, press any other button on the Printer Control Panel, or just wait for 5 seconds
** Holding Information button down for 3 seconds starts Print Head Cleaning A (duration - 4 minutes; not as long as Head Cleaning B, which takes 6 minutes).

Center "joystick" buttons:

* Up Arrow - in Menu Mode moves up one level on the menu tree. In offline mode rewinds rolls manually.
* Down Arrow - in Menu Mode move down one level on the menu tree. In offline mode feeds roll paper manually.
* Left Arrow - Displays previous menu item or setting value
* Right Arrow - Displays next menu item or setting value
* OK - in Menu Mode, confirms or executes the selected item or setting

Right buttons:

* Power - turns printer on. Pushing and holding for more than one second turns printer off.
* Stop/Eject - Stops jobs in progress or clears the menu and ejects the paper.

===[[#MenuNavigate]]How do I navigate the menu on the printer LCD?===

General instructions:

* Press the Menu button to go into Menu Mode.
* As you navigate the menu structure, there will be a Right Arrow, Down Arrow or one alternating with the other depending what choices are currently available to explore the current menu branch.
* The equals sign (=) indicates that this item is the currently active choice.
* Press the Online button to exit Menu Mode.

Specific navigation:

* Up or Down Arrow - moves up or down one level on the menu tree, respectively
* Left or Right Arrow - Displays previous or next menu item or setting value, respectively
* OK - confirms or executes the selected item or setting

===[[#MenuFunctions]]What functions are available in Menu Mode?===

**Note:** By default, main menu settings apply to all print jobs. However, for settings that are also available in the printer driver, the values specified in the printer driver take priority.

Text in parentheses shows the possible settings.
Text in square bracket shows non-abbreviated meaning with comments on function if known and relevant.

* [[http://canonipf5000.wikispaces.com/FAQ#HeadCleaning|Head Cleaning]] (Head Cleaning A/Head Cleaning B)
* Force Cutting (No/Yes) [only visible if roll paper installed or roll paper media selected]
* Paper Settings
** Cas Paper Type (Plain Paper/.../Special 5) [Cassete Paper Type]
** Cas Paper Size (ISO A2/.../13"x22") [Cassete Paper Size]
** Tray Paper Type (Plain Paper/.../Special 5)
** Tray Paper Size (ISO A2/.../Manual Setting)
** Roll Media Type (Plain Paper/.../Special 5)
** Chk Remain Roll (On/Off) [Check Remaining Roll]
** Roll Length Set (1 inch ~ 300 feet) [Sets length of roll so you can monitor with Check Remaining Roll]
* Med. Detail Set. [Media Detail Setting]
** Plain Paper/.../Special 5
*** Roll Drying Time (Off/30 sec./1 min./3 min./5 min./10 min./30 min./60 min.)
*** Scan Wait Time (Off/1 sec./3 sec./5 sec./7 sec./9 sec.) [Time to wait between each pass of printhead]
*** Feed Priority (Automatic/Band Joint/Print Length)
*** Adjust Length (-0.70 ~ 0.70%)
*** Head Height (Automatic/Lowest/Low/Standard/High/Highest) [Set higher if getting head strikes]
*** Skew Check Lv. (Standard/Off/Loose/High Accuracy)
*** VacuumStrngth (Automatic/Strongest/Strong/Standard/Weak) [Vacuum Strength stronger for thick papers]
*** NearEnd Rll Mrgn (3 mm/20 mm) [Near End of Roll minimum Margin - set to larger 20 mm if desired]
*** Cut Speed (Standard/Fast/Slow) [Applies to roll cutter]
*** Trim Edge First (Forced/Automatic/No Cutting) [Whether to trim the roll for to make a smooth edge before printing]
*** Cutting Mode (Automatic/Eject/Manual) [Applies to roll cutter]
*** Bordless Margin (Automatic/Fixed) [Borderless Margin]
*** CutDustReduct (On/Off) [Reduces dust made by cutting by printing a line before making a cut]
*** Nr End Sht Mrgn (3 mm/20 mm) [Near End of Sheet minimum Margin - set to a safer 20 mm if desired]
*** Tray Source (Top/Front) [Whether to use the top load or the front load for this type of paper]
*** Return Defaults (No/Yes) [Reset to factory default settings]
* Adjust Printer
** Auto Head Adj. [Auto Printhead Adjustment, same as Alignment]
*** Advanced Adj. (No/Yes) [Uses one extra page compared to Standard, to do alignment. Difference not known.]
*** Standard Adj. (No/Yes) [The one done when you first set up the printer; requires 5 sheets 11X17 paper]
*** Auto Print (On/Off)
** Manual Head Adj. (No/Yes) [Manual Head Adjustment, same as Alignment]
** Auto Band Adj.[Auto Band Adjustment, same as Media Feed Amount Adjustment in GARO Status Monitor]
*** Standard Adj. (No/Yes)
*** Advanced Adj. (No/Yes)
** Manual Band Adj. [Manual Band Adjustment]
*** Adjust Band (No/Yes)
*** Adj Far Ed Feed (No/Yes) [Adjust Far End Feeding]
** Adjust Length (No/Yes) [Use if length of elements in line drawings are not exact, but need to be]
* Interface Setup [Settings for networking if you are using Ethernet connection; using GARO Device Setup Utility is easier]
** EOP Timer (10 sec./30 sec./1 min./2 min./5 min./10 min./30 min./60 min.)
** TCP/IP
*** TCP/IP (On)
*** IP Mode (Automatic/Manual)
*** Protocol
**** DHCP (On/Off)
**** BOOTP (On/Off)
**** RARP (On/Off)
*** IP Setting
**** IP Address (0-255.0-255.0-255.0-255)
**** Subnet Mask (0-255.0-255.0-255.0-255)
**** Default G/W (0-255.0-255.0-255.0-255)
** Netware
*** NetWare (On/Off)
*** Frame Type (Auto Detect/Ethernet 2/Ethernet 802.2/Ethernet 802.3/Ethernet SNAP)
*** Print Service (BinderyPserver/RPrinter/NDSPserver/NPrinter)
** AppleTalk (On/Off)
** Ethernet Driver
*** Auto Detect (On/Off)
*** Comm. Mode (Half Duplex/Full Duplex)
*** Ethernet Type (10 Base-T/100 Base-TX)
*** Spanning Tree (Not Use/Use)
*** MAC Address
** Init. Settings (No/Yes)
* Maintenance
** Replace P. head [Replace printhead]
*** L. Printhead (No/Yes) [Left Printhead]
*** R. Printhead (No/Yes) [Right Printhead]
** Move Printer (No/Yes)
** Clean Roller1 (No/Yes) {**Note:** added with Firmware 1.13 or 1.23}
** Clean Roller2 (No/Yes) {**Note:** added with Firmware 1.13 or 1.23}
** Clean Platen (No/Yes)
* System Setup
** Warning
*** Buzzer (On/Off)
*** Detect Mismatch (Paue/Warning/None) {**Note:** changed with Firmware 1.13 or 1.23}
** Keep Media Size (On/Off)
** Sht Selection (ISO A3+/ANSI B Super) [Sheet Selection]
** Roll Selection1 (ISO A3 (297mm)/300mm Roll)
** Roll Selection2 (10 in. (254mm)/JIS B4 (257mm))
** TrimEdge Reload {**Note:** added with Firmware 1.13}
** Nozzle Check (Off/5 pages/10 pages/Automatic)
** Sleep Timer (5 min./10 min./15 min./20 min./30 min./40 min./50 min./60 min./240 min.) {**changed** Firmware 1.23}
** Length Unit (meter / feet / inch)
** Time Zone (-12 ...+12)
** Date Format (yyyy/mm/dd / dd/mm/yyyy / mm/dd/yyyy)
** Date & Time
*** Date (2000~2050/01~12/01~31)
*** Time (00~23:00~59)
** Language (English/etc.)
** Reset MediaType (No/Yes)
* Test Print (Status Print/Media Details/Print Job Log/Menu Map/Nozzle Check)
* Information
** Version (Firm/Boot/MIT)
** RAM
** Ext. Interface
** MAC Address
** Error Log
** Job Log (Document Name/User Name/Page Count/Job Status/Print Start Time/Print End Time/Print Time/Print Size/Media Type/Interface/Ink Consumption)
** Counter
*** Cut Count

===[[#SleepModeTime]]How do I set the length of time until the printer goes into sleep mode?===

Menu -> System Setup -> Sleep Timer -> = 60 min.

Recommended to choose a time of 60 minutes (or 240 minutes--available with Firmware 1.23) so the printer doesn't keep cycling on and off (which is extremely annoying). According to Michael Reichmann of the Luminous Landscape, iPF5000 won't go into sleep when it's set to Manual feed mode. It has to be set to Cassette / Roll to go into sleep mode.

=Paper FAQ=

===[[#PaperPaths]]What paper paths are available for printing?===

There are four paths to feed paper to the printer:

**Auto Feed:**

* Cassette - a "tray" for holding a stack of paper. Located right **//below//** the paper output tray.
* Auto Roll Feed - an optional piece of hardware that installs at the back/top of the printer. The tray has to be removed when installing the auto roll feed, but there is still a slot available for feeding paper manually.

**Manual Feed (one sheet at a time):**

* Tray, also known as Top Load Manual feed - a vertical slot (looks similar to the feed area for Epson desktop printers) visible when opening a panel on top of the printer, toward the back.
* Front Paper Feed also known as Front Load Manual feed - used for loading very thick media. Located right //**above**// the paper output tray.

===[[#PaperUpOrDown]]Should the side of the sheet paper to be printed be facing up or down? For which paper paths?===

* Cassette - side to be printed face down (use [[http://canonipf5000.wikispaces.com/FAQ#TransparentPlasticSheet|plastic insert]] if printing on glossy paper)
* Top Tray - side to be printed face up (**Note:** the diagram on the top tray is in error)
* Front Feed - side to be printed face up (**Note:** the diagram inside the top cover of the printer is in error)

===[[#PaperThickness]]What paper thickness can be used with each paper path?===

* Cassette: 3.2-11.8 mil
* Manual Feed:
** Top Loading 3.2-19.6 mil
** Front Loading 19.6-59.0 mil
* Roll: 2.8-31.4 mil

**Note:** There seems to be conflicting experience about the thickness of papers that can be fed from the Cassette outside of the stated specifications:

* Michael Reichmann of the Luminous Landscape says "I feed Hahnemuhle and Entrada 308 g papers from the Cassette all the time, with no problems." (These papers are 19 and 22 mil thickness, respectively).
* A contrary view is expressed by another poster: "What is more interesting is that we have moved from the European Hahnemuehle papers to American Crane papers --for a couple of reasons. The Hahnemuehle papers don't want to load from the cassette. That goes for the satin, photorag and the A5 cards. The Crane Museo Fine Art paper loads without a hitch and also demonstrates considerable increase in gamut over the European paper."

===[[#MediaTypePaperPath]]Which Media Types can be used with which paper paths (Cassette, Roll Holder, Manual)? Which black ink do they use?===

All media types can be used with the regular "Manual" setting. Using this setting, the trailing border has a minimum size of 0.9 inches. Starting with [[Latest Drivers, Plugin, Firmware and Utilities|Firmware Version 1.23]] and [[Latest Drivers, Plugin, Firmware and Utilities|Photoshop plugin 2.03]] there is also a setting for "Manual (3 mm Margins)". The paper paths are specified as the "Media Source" on the Page Setup tab of the operating system driver or the Photoshop plugin. Summary of likely photo paper settings:

* Cassette
** Matte Black Ink - Premium Matte Paper, Matte Photo Paper
** Photo Black Ink - Photo Paper Plus, Photo Paper Plus Semi-Gloss, Special 1-5
* Roll
** Matte Black Ink - Premium Matte Paper, Fine Art (all choices), Canvas Matte 2
** Photo Black Ink - Glossy Photo Paper, Semi-Glossy Photo Paper, HW Glossy Photo Paper, Heavyweight SemiGlos Photo Paper, HW Satin Photo Paper, Special 1-5

The table below shows a detailed list of which media types can be used with the Cassette, Roll Paper, or both, and whether Photo Black or Matte Black ink is used:

**Special Note:** These Media Types were available after installing [[Latest Drivers, Plugin, Firmware and Utilities|Version 2.41]] of Media Configuration Tool and Updating Media Types.

|| Media Type || Cassette || Manual (3mm Margins) || Roll Paper || Type of Black Ink ||
|| Plain Paper || X || X || X || Matte ||
|| Premium Coated Paper || X ||   || X || Matte ||
|| High Resolution Paper || X || X ||   || Matte ||
|| Heavyweight Coated Paper ||   ||   || X || Matte ||
|| Premium Matte Paper || X || X || X || Matte ||
|| Premium Super Gloss ||   ||   || X || Photo ||
|| Glossy Photographic Paper 190 gsm ||   ||   || X || Photo ||
|| Satin Photographic Paper 190 gsm ||   ||   || X || Photo ||
|| Glossy Photographic Paper 240 gsm ||   ||   || X || Photo ||
|| Satin Photographic Paper 240 gsm ||   ||   || X || Photo ||
|| HW Glossy Photo Paper ||   ||   || X || Photo ||
|| HW Satin Photo Paper ||   ||   || X || Photo ||
|| Premium RC Photomatte ||   ||   || X || Photo (?) ||
|| Fine Art Photo ||   ||   || X || Matte ||
|| Fine Art Heavyweight Photo ||   ||   || X || Matte ||
|| Fine Art Textured ||   ||   || X || Matte ||
|| Fine Art Watercolor ||   ||   || X || Matte ||
|| Backprint Film ||   ||   || X || Unknown ||
|| Matte Photo Paper || X || X ||   || Matte ||
|| Photo Paper Plus || X || X ||   || Photo ||
|| Photo Paper Plus Semi-Gloss || X || X ||   || Photo ||
|| Plain Paper (High Quality) || X || X || X || Matte ||
|| Plain Paper (High Grade) || X || X || X || Matte ||
|| Coated Paper || X || X || X || Matte ||
|| Glossy Photo Paper ||   ||   || X || Photo ||
|| Semi-Glossy Photo Paper ||   ||   || X || Photo ||
|| Heavyweight Glossy Photo Paper ||   ||   || X || Photo ||
|| Heavyweight SemiGlos Photo Paper ||   ||   || X || Photo ||
|| Synthetic Paper ||   ||   || X || Unknown ||
|| Adhesive Synthetic Paper ||   ||   || X || Unknown ||
|| Backlit Film ||   ||   || X || Matte ||
|| Thin Fabric Banner 2 ||   ||   || X || Matte ||
|| Proofing Paper ||   ||   || X || Photo ||
|| Fine Art Block Print ||   ||   || X || Matte ||
|| Canvas Matte 2 ||   ||   || X || Matte ||
|| Japanese Paper Washi ||   ||   || X || Matte ||
|| POP Board ||   ||   ||   || Matte ||
|| Special 1 || X || X || X || Photo ||
|| Special 2 || X || X || X || Photo ||
|| Special 3 || X || X || X || Photo ||
|| Special 4 || X || X || X || Photo ||
|| Special 5 || X || X || X || Photo ||

===[[#Media]]Where can I find a list of supported Canon media and the Media Type setting for each of these media?===

There is a a file on the one of the CDs that come with the printer labelled "Canon iPF5000media_guide.htm." To access:

For Windows: Start Menu -> All Programs -> IPF5000 Media Configuration Tool -> Media Guide

For Macintosh: Double click the "IPF5000 Media Guide" shortcut on the desktop

Correct Media Type for papers not listed in Media Guide:

* Canon Photo Paper Pro - Photo Paper Plus

Note: Media Types for some Canon papers may not be included in the Media Guide. Here is a somewhat dated (around June, 2006) faxed list from Canon USA showing the correct Media Type for each paper:

[[image:Media_choices.jpg]]

Or, you can save or print the pdf: [[file:Canon_Media_Types.pdf]]

===[[#OptimalMediaType]]How do I determine the optimal Media Type to use when creating custom profiles for non-Canon papers?===

Gary Cay offers these suggestions:

# First decide what black you want / need to print with (matte or photo)
# Read your media guide and match the type of paper and form of the paper (roll or sheet, and cassette or tray feed) with the black you need.
# From that list pick the one closest to the paper/media type you are printing on.
# At this point you may elect to print a known target onto the paper with the different settings on your list to exam for information about ink densities, satuaration etc. - to see if one looks better than another.
# Check here for information about what others say is working for them and consider if that is useful to you or not.
# Proceed and keep notes about results. Make modifications if and when experience suggests or encourages it.

For additional information, see also the section on creating [[Creating Custom Profiles for Non-Canon Papers|custom profiles for non-Canon papers]].

===[[#Special15]]What are the Media Types marked Special 1-5? Which black ink do they use?===

These are Media Types which are presumably meant for non-Canon papers:

* Special 1 lays down the least amount of ink. The amount of ink increases with each Media Type with a higher number, Special 5 putting down the most ink.
* All of the Special Media Types use Photo Black ink, per Canon USA.

===[[#TotalInkLimits]]What are the total ink limits for different Media Types?===

According to Steven Katzman in his [[http://www.aftercapture.com/pdfs/1/ac1_FieldTest-CanonIPF500.pdf|IPF5000 Field Test]] the total ink limits for some Media Types are as follows:

* Photo Black Ink
** Special 1 - 160%
** Special 2 - 180%
** Special 3 - 200%
** Special 4 - 220%
** Special 5 - 240%
** Premium Gloss - 240%
** Heavyweight Semi-Gloss - 240%

* Matte Black Ink
** Fine Art - 220%
** Premium Matte - 220%

===[[#GAROMediaDetailedSettings]]Where can I find the Media Detailed Settings for each Media Type?===

You can print a list from: GARO Status Monitor -> Information Tab -> Print Media Detailed Settings

However, don't bother. You will get a 6 page cryptic list which I will summarize for you in half a page. All default Detailed Media Settings are identical for all of the Media Types with just a few exceptions. Here are the settings for almost all of the Media Types:

* Roll Drying Time - Off
* Scan Wait Time - Off
* Cut Speed - Fast
* Near End Roll Margin - 3 mm
* Near End Sheet Margin - 3 mm
* Trim Edge First - No Cutting
* Cutting Mode - Automatic
* Tray Source - Top
* Borderless Margin - Automatic
* Cut Dust Reduction - Off
* Skew Check Lv. - Standard
* Vacuum Strength - Automatic
* Feed Priority - Automatic
* Head Height - Automatic
* Calibration - OK

Exceptions:

* Default Cutting Mode is Eject for: HW Glossy Photo, HW SemiGloss Photo, Backprint Film and CAD Matte Film
* POP Board has Cut Speed - Slow and Tray Source - Front

Note: The two settings you would be most likely to change, [[http://canonipf5000.wikispaces.com/FAQ#ChangeHeadHeight|Vacuum Strength and Head Height]], list "Automatic", so you don't really know how much stronger/higher to set them if you are getting [[http://canonipf5000.wikispaces.com/FAQ#HeadStrikes|printhead strikes]] on the paper.

===[[#ChangeHeadHeight]]How can I change the Head Height and Vacuum Strength to work properly with my paper?===

You may need to change the Head Height and/or Vacuum strength to work properly, particularly with a non-Canon paper. If the paper is very thin (e.g., 4 mil), you may need to decrease the Vacuum Strength to Weak to avoid printhead strikes. If the paper is too thick, you may need to increase the Vacuum Strength to Standard or Strong. If you are still getting [[http://canonipf5000.wikispaces.com/FAQ#HeadStrikes|printhead strikes]] increase the Head Height. A setting of "Automatic" for Head Height causes the printer to physically measure paper thickness and set the height of the printhead accordingly. If you are getting printhead strikes you probably need to try a setting of High or Highest. See also pages 49-50 in printed IPF5000 Reference Guide that came with your printer.

To set the head height, you have to go to the Printer Control Panel and set it under the paper type as follows:

Menu button -> Med. Detail Set. -> Select media type you want to change setting for -> Head Height

**Note:** you can set Vacuum Strength in a setting adjacent to the Head Height setting. The problem with setting the head height or vacuum strength for a media type in the printer control panel is that it will remain that way until you change it back. In earlier versions of the plugin (before 2.03 anyway) you could set the Vacuum Strength from the Plugin using the "Set Button" on the Main Tab. This function has been removed.

===[[#RollPaperLoaded]]Is there any problem leaving roll paper loaded for extended periods of time?===

Yes, according to Bill J: "I went away for about five days and left a roll of Canon Satin Photographic paper (7 mil, 190 gsm) loaded in the printer. I turned off the printer before I left. The first print I made after I came back showed four dents made by the rollers attached to the auto roll feeder unit, exactly 1 1/2 inches from the leading edge. I've also noticed some very shallow dents in the Canon Fine Art Bright White (20 mil, 330 gsm) after just a day or so of non-use. The light has to be at a very steep angle to see them, though. The printer was on, but sleeping, during this time. So, I recommend that you not leave roll paper loaded for very long, or at least plan on trimming off the first 1.5 inches (3.8 cm) if it's been a few days since you used the printer.

Gary Cay agrees: "I had a similiar problem, and even had the tech guy come out. He basically decided it is better to remove roll paper if not printing within about 24 hours because of the dents. Canon Support thought dents should not occur, but the tech did not know anything he could "fix" anything to make it different. So now I eject the roll when finished printing from roll or if turning off the printer overnight or longer. It is easy enough to insert the roll and get going again."

===[[#PaperFeedSlot]]Where can I find directions on loading the front Paper Feed Slot?===

It is in the HTML manual. Try clicking links in this order:

# Basic Operation and Instructions
# Loading paper for printing
# Steps to Load Sheets in the Paper Tray
# Follow the listed steps 1-4 on that page
# Click on "Put Sheets in the Tray"
# Click on the link in this text: "However, if you have specified POP Board, insert the sheet in the Paper Feed Slot."

===[[#PaperConversions]]What are the various paper sizes available when converted to inches?===

Common U.S. sizes:

* 8.5 X 11 - ANSI Letter
* 11 X 17 - ANSI B
* 13 X 19 - ANSI B Super
* 17 X 22 - ANSI C

All sizes:

* ISO A2+ 17.00 X 24.00
* ISO A2 16.54 X 23.39
* ISO A3+ 12.95 X 19.02
* ISO A3 11.69 X 16.54
* ISO A3 (L) 16.54 X 11.69
* ISO A4 08.27 X 11.69
* ISO A4 (L) 11.69 X 08.27
* ISO B3 13.90 X 19.69
* ISO B4 09.84 X 13.90
* ISO B4 (L) 13.90 X 09.84
* JIS B3 14.33 X 20.28
* JIS B4 10.12 X 14.33
* JIS B4 (L) 14.33 X 10.12
* ANSI B Super 13.00 X 19.00
* ANSI B 11.00 X 17.00
* ANSI B (L) 17.00 X 13.00
* ANSI Letter 08.50 X 11.00
* ANSI Legal 08.50 X 14.00
* ANSI Legal (L) 14.00 X 08.50
* ARCH B 12.00 X 18.00
* ARCH A 09.00 X 12.00
* ARCH A (L) 12.00 X 09.00
* DIN C3 12.76 X18.03
* DIN C4 09.02 X 12.76
* DIN C4 (L) 12.76 X 09.02
* 14 X 17 14.00 X 17.00
* 14 X 17 (L) 17.00 X 14.00
* 12 X 16 12.00 X 16.00
* 12 X 16 (L) 16.00 X 12.00
* 10 X 12 10.00 X 12.00
* 10 X 12 (L) 12.00 X 10.00
* 10 X 15 10.00 X 15.00
* 10 X 15 (L) 15.00 X 10.00
* 8 X 10 08.00 X 10.00
* 8 X 10 (L) 10.00 X 08.00
* USPhoto 16x20 16.00 X 20.00
* Poster300X900 11.81 X 35.43
* 13 X 22 12.95 X 21.97

Note: There is a Wikipedia article which describes in detail various [[http://en.wikipedia.org/wiki/Paper_size|Paper Sizes]]

===[[#Borderless]]What are the borderless capabilities of the IPF5000?===

According to Inkjetart:

" You can do edge-to-edge borderless on sheets and full borderless on rolls. Sheets can't do borderless because the printer doesn't have anywhere for the ink on the top and bottom to go, it only has areas for the lateral overspray."

Full borderless is possible with most roll widths, including 10 inch, 16 inch and 17 inch. It is NOT possible with 8 inch rolls.

===[[#SmallestSheet]]What is the smallest sheet paper size I can print?===

8 X 10 inches is the official specification. However, one poster writes, "I have successfully run 6" wide (x 11")stock thru the top 'tray', with the printer thinking that it is using letter stock, without a problem."

===[[#SmallestMargin]]What are the smallest margins I can print?===

* Cassette - 3 mm (0.12 inches) for all margins
* Manual feed (top load or front load) - 23 mm (0.9 inches) for bottom margin. All other margins are 3 mm (0.12 inches). **Note:** with Firmware 1.23 there is now a [[http://canonipf5000.wikispaces.com/FAQ#MediaTypePaperPath|3 mm bottom margin setting available for some media types]].
* Printing on roll paper allows full borderless.

===[[#RollLengthTracking]]What is roll length tracking and how do I enable it?===

Information from Inkjetart Review:

"Roll length tracking keeps track of how much paper is left on the roll. Once enabled it will ask you the length of any new roll you put in the printer. When you select to eject a roll it will print a barcode (uses up about 2.5 inches of paper) on the end of the roll which encodes the paper type you had selected along with the remaining length. It also prints it in plain text so you can read it. When you put a roll back in it reads the barcode and sets the paper type and length which is also communicated back to the status monitor on the computer."

* Change the unit of measure if desired, e.g: Menu -> System Setup -> Length Unit -> feet
* To enable roll length tracking from the control panel: Menu -> Paper Settings -> Chk Roll Length
* To eject a roll, press Stop/Eject on printer control panel for more than one second.

===[[#CanonPapersUSA]]Where can I find a description of the Canon papers that are available?===

There is a guide provided by Canon to match up printer with paper, including available sizes and part numbers:

[[file:consum_LargeFormatGuide.pdf]]

There is also a list at [[http://www.shadesofpaper.com/canon.php|Shades of Paper]].

===[[#PhotoPaperTypes]]What are the three basic types of photo inkjet paper?===

In general, there are three types of inkjet photo paper available for your printer: Resin Coated, Nanoporous and Cast-Coated. Their characteristics are described on the [[http://ilford.com/html/us_english/prod_html/galerie/htm/gtp/how_suits.htm|Ilford web site]].

===[[#CanonRollsUK]]Has anyone found a supplier for Canon 17" paper rolls in the UK?===

[[http://www.parkcameras.com/ProductDetails/mcs/productID/6024/groupID/12/categoryID/61|Park Cameras]] stocks all Canon roll papers and also carries the two currently available Kodak papers, which they strongly recommend for use with the iPF5000. They also have a comprehensive range of inks for the printer.

The following information was provided to me by Park, who can be reached either via their website, or using the following email address: [[mailto:sales@parkcameras.com|sales@parkcameras.com]].
|| **Manufacturer** || **Product Name** || **Weight** || **Roll Length** || **Code** || **Price** ||
|| Kodak || Premium Rapid-Dry Photographic Glossy Paper || 260gsm || 30m || 1714344 || 49.91 ||
|| Kodak || Premium Rapid-Dry Photographic Lustre Paper || 260gsm || 30m || 8701518 || 49.91 ||
|| Canon || Art Paper Extra Smooth Paper || 250gsm || 12.2m || 1573B003AA || 64.99 ||
|| Canon || High Glossy Heavy Photo Paper || 255gsm || 30m || 1564B007AA || 74.99 ||
|| Canon || Satin Photo Paper || 240gsm || 30.5m || 1574B004AA || 79.99 ||
|| Canon || Matt Coated Paper || 180gsm || 30m || 7215A009AA || 18.49 ||
|| Canon || Economy Satin Photo Paper || 200gsm || 30.5m || 1567B004AA || 49.99 ||
|| Canon || Economy Glossy Photo Paper || 200gsm || 30.5m || 1566B004AA || 49.99 ||
|| Canon || Matt Coated Paper || 140gsm || 30m || 8946A007AA || 34,99 ||
|| Canon || Matt Coated Paper || 120gsm || 30m || 9171A004AA || 11.49 ||
|| Canon || Pearl Photo Paper || 260gsm || 30m || 1568B004AA || 92.99 ||
|| Canon || Water Resistant Art Canvas || 340gsm || 12.2m || 9172A005AA || 75.99 ||

Note: all rolls from this Park Cameras list are 17" wide and all prices exclude VAT. Their website has now been updated to show their full stock list.
----

[[http://www.revolutiontransfers.co.uk/|www.revolutiontransfers.co.uk]] also stocks the iPF5000. Reports are that their support is very good. They have a long list of canon roll papers including 17".

=Photoshop 16 Bit Export Plugin FAQ=

===[[#ExportPlugin]]How do I access the Photoshop 16 bit Export plug-in?===

From the Photoshop menu: File -> Export -> IPF5000 Print Plugin

===[[#BitsofData]]How many bits of data does the 16 bit Export plug-in send to the printer?===

According to Steven Katzman in his [[http://www.aftercapture.com/pdfs/1/ac1_FieldTest-CanonIPF500.pdf|IPF5000 Field Test]] the plug-in //sends only 10 bits of data per color channel to the printer//. Another poster to the Wiki was told the same thing by a Canon Rep. Obviously that's not as good as 16 bits of color data per channel, but it's still a huge improvement over 8 bit--to the tune of 1024 colors per channel, rather than 256 for 8 bit. This is reported to result in smoother gradients.

===[[#PluginExitConfirm]]Is there a way to turn off the annoying confirmation dialog when exiting the plugin?===

No. This is very poor software design from a usability standpoint.

===[[#CharacteristicSettings]]How can I create Favorite settings to remember the combination of paper size, type, etc?===

# Click on Print History tab
# Click Details
# Click on a print job from the Print History (upper left hand box)
# Preview the Settings on the 3 tabs in the bottom half of the dialog box
# Click the large blue right arrow to add it to favorites
# Give it a name, add a comment if desired, and click OK

To use this Favorite, click on it, then click "Apply".

===[[#PrintHistoryFavorites]]How many settings can be saved as Print History Favorites?===

According to Tony Bonanno, "For those of you using the Print History in the Plug-In to save your favorite print settings. Be aware that there is a limit of 50 settings or "favorites" that can be saved. At least this is the case on Windows. Once you reach 50, you'll have to delete some to make space for any new settings you want to save. 50 sounds like a lot, but I was surprised how quickly I reached that number using several different papers and different settings for monochrome, color, etc."

===[[#MediaTypeConflict]]What happens if their is a conflict between the plugin and the printer in the setting for media type or media source?===

It depends on the value of a setting in the printer firmware (for firmware version 1.23, default shown in bold type):

Menu button -> System Setup -> Warning -> Detect Mismatch -> **Warning**/None/Pause

* Warning - system warns of mismatch, but makes print anyway. The media type and media source set in the plugin take precedence over the printer settings
* None - print is made without warning. Plugin settings take precedence as above
* Pause - system warns of mismatch and pauses, allowing you to synchronize the settings. //This is probably the preferred setting so you don't accidentally set the wrong media type or source in the plugin and not have your error caught.//

===[[#RelativeColorimetricBug]]Why are prints made through the plugin with Relative Colorimetric intent darker than prints made through the driver?===

**Problem:** When I use softprooofing in Photoshop using relative colometric intent with black point compensation on pictures look one way, but if you use relative colometric in print plugin with softproof checkbox on the print looks exactly the same as PS softproofing without black point compensation on.

**Resolution:** None. This is thought to be a bug in the Canon plugin, where Relative Colorimetric prints without Black Point Compensation. This renders the Relative Colorimetric intent useless when printing through the plugin.

**Possible Workarounds:**

* Try converting to the printer profile in Photoshop with Relative Colorimetric intent and Black Point Compensation on. Then, print through the plugin with Output Profile set to None. Not tested yet.
* Print through the 8 bit operating system level driver instead using Relative Colorimetric intnet. Black Point compensation will be applied in Photoshop.


===[[#GamutDifference]]Is there a difference in gamut between the regular driver and the plugin?===

The consensus on the Wiki is that there is NO significant difference in gamut between prints made through the 8 bit operating system level driver and the 16 bit Photoshop plugin. This is based on the following evidence:

1) John Hollenberg created custom profiles for both the driver and the plugin on Canon Heavyweight Satin Photo Paper using the Bill Atkinson 1728 patch target and Profilemaker Pro 5.08. He followed the procedure for creating custom profiles detailed in this Wiki section. While there were slight differences in the measurements for some of the patches, 90% were within 0.5 delta E 94, and the worst 10% had a delta E 94 of 1.2. The patch with the biggest difference between the two targets still only showed a delta E 94 of 2.4. For reference, delta E of 1.0 is the smallest difference that can be reliably seen visually by the human observers. Of course, the resulting profiles showed virtually identical gamut when examined in Colorthink, with a very slight advantage to the profile made through the driver (yup, that is the driver that had a very slightly larger gamut 734,000 vs. 724,000 per Colorthink Pro calculation).

2) Some of those who initially thought that the plugin had a larger gamut turned out to be using slightly different methods to print the targets for plugin vs. driver, or were creating 8 bit profiles for the driver using Printfix Pro, but 16 bit files for the plugin. While the number of bits in the LUT (= Look Up Table) of the profile may not be that significant, the 8 bit profiles used a coarser grid (9 grid points vs 33 grid points) for the portion of the profile used for softproofing (or to display the gamut in Colorthink), thus giving a false impression as to the actual gamut of the profile. Prints made through both the driver and the plugin were not compared.

3) One poster who initially thought that the plugin had a higher gamut did more extensive testing and discovered that the number of passes (8 vs. 12 vs. 16) had a significant effect on the gamut. In some of the earlier comparisons, the targets for the driver may have been printed with only 8 passes rather than 16hardly a fair comparison.

4) It seems likely that Color Management was inadvertantly left on in the driver for some of the people who saw a larger gamut for the plugin. If color management is on, you may be creating a profile for a printer color space already somewhat limited in size. Again, correct procedure is documented in the section on creating custom profiles.

**Tentative Conclusion:** The gamuts of the driver and plugin appear nearly identical when custom profiles are made for each under highest quality and equal conditions. When printing targets this means:
* Using 16 bit targets for both driver and plugin
* Printing targets using 600 PPI
* Printing targets using 16 passes
* Making 16 bit profiles for both driver and plugin
* Setting unidirectional or bidirectional printing the same for both methods

When making actual prints to compare, the same 16 bit file should be used, and the settings should be identical to those used when the profile is made.

See also the discussion in [[http://canonipf5000.wikispaces.com/message/view/FAQ/275183|this forum thread]].

===[[#DriverPluginDifferences]]What differences __have__ been observed between prints made with the driver and the plugin?===

While there do not appear to be any significant differences in gamut between the driver and the plugin, the plugin nevertheless does show some subtle improvements in image quality:

* Smoother gradations in areas of gradual transition in color or tone
* A very slightly sharper appearance to the naked eye, perhaps due to finer transitions that create higher accutance.
If you are printing with files that contain at least 12 bits of real data (16 bit conversion of RAW files from a DSLR) and want the highest image quality, printing through the plugin is recommended.

===[[#MonochromeMissing]]Why is Monochrome Photo mode missing in the plugin?===

Monochrome Photo mode is not available with the following media types:

* Plain paper
* Synthetic paper
* Backlit or Backprint Film
* Thin Fabric Banner 2
* Canvas Matte 2
* POP Board
* Special 1-5

Select a different media type in order to have Monochrome Photo mode available.

===[[#Workflow]]How can I keep file size reasonable, but still get the benefits of printing with 600 PPI files?===

Here is a workflow developed by Marc MccAlmont that preserves quality, but saves time:

"I've had an iPF5000 since July, 2006. Here is what works for me after a lot of experimentation. In Photoshop I resize the file to 6"x9", 600 PPI, using bicubic smoother. When all adjustments are complete I use smart sharpen/lens blur. I save this as my master file. I print only with the plugin, 600dpi and let it resize using bilinear interpolation (no sharpening set for the plugin). I have found this to be optimum with a reasonable file size. I tried up-rezzing to a full sized file with bicubic smoother, genuine fractals and Qimage/pyrimid/print to file and am hard pressed to see any difference when compared to the above method (letting the plugin resize a sharpened 6x9 600ppi file). The large files are not worth the hassle for a questionable improvement."

**Note:** Bilinear interpolation can be set in the print plugin from the Main tab, by choosing Set Configuration.

===[[#PluginOSVersion]]Will the Photoshop plugin work with my version of Mac OS X?===

One poster reports that he was told the plugin (version 2.00, the one currently available from Canon USA) will only work on Mac OS X up to version 10.4.4 (he has 10.4.8). There is an updated plugin (version 2.01) available from [[http://www.canon.ca/spage_e.asp?&p_page=1&p_prods=424,425&p_pv=2.425&p_cv=1.318&p_cats=318&p_search_text=&p_new_search=1&p_search_type=answers.search_fnl&p_sort_by=dflt&carnw=RNWEng|Canon Canada]] or [[http://software.canon-europe.com/products/0010340.asp|Canon Europe]] that is reported to work with 10.4.8.

===[[#PhotoshopVersions]]What versions of Photoshop will the plugin work with?===

Reported to work with Photoshop 6, 7, CS and CS2. Since Photoshop Elements is not listed as supported, presumably the plugin won't work with it.

===[[#PluginPhotoshopCS3]]Will the Photoshop plugin work with the Beta version of Photoshop CS3?===

**Mac OS X:** I found out on an Adobe company-sponsored blog Apple won't let an Intel-native application load Rosetta (non-Intel) plug-ins. This means that Canon has to deliver a MacIntel version of the plug-in. The plugin should work in CS3 on a PowerPC Mac (I don't have a PowerPC Mac, so I can't easily test this), because the known problem is a Rosetta issue, not a CS3 issue. **Workaround:** The plugin works if you start CS3 using rosetta. Right click on the CS3 application, click show info. In the dialog there is an option to start in rosetta. A little slower but seems faster than CS2 though.

**Windows:** One user reported success with the Photoshop plugin with Photoshop CS3 by choosing from the Photoshop menu: Edit -> Preferences -> Plugins and then entering the plugin directory for CS2 as an additional plugins folder.

===[[#CanadianDefaultInches]]I am a Canadian user and the units default to mm in the plugin. How can I set the default to inches?===

If you are a Canadian user and //English(canada)// has been selected in Windows operating system, your default for paper size in the plug-in will be in millimeters. In Windows XP I changed the language to //English(United States)// and now the default for paper size is in inches.

=Usage FAQ=

===[[#PrinterOff]]How do I turn the printer off?===

Hold the Power button down for more than one second. However, first:

* Check to make sure that the data lamp isn't flashing. If it is, the printer is receiving a job to print and turning off the printer during printing could damage the printer.
* Check to make sure that the Message lamp isn't flashing. If it is, attend to the problem before turning off the printer.

===[[#CancelRequest]]I told the printer to print from the tray when I meant the cassette. How do I cancel this request?===

Just press and hold **Stop / Eject** on the top panel for more than a second.

===[[#PrintCassette]]How can I print from the Cassette? It is not listed as a paper source in the Photoshop plugin.===

You have probably selected a Media Type that is only allowed for Roll Paper. Check the [[http://canonipf5000.wikispaces.com/FAQ#Media|Media Guide]] for help in determining if this is the problem, by checking to see which media types are associated with the Cassette and which are associated with Roll Paper.

===[[#PrinterOnOrOff]]When not printing, should I leave the printer on (sleep mode) or off to conserve ink and avoid clogs?===

* The [[http://www.luminous-landscape.com/reviews/printers/canon-5000-terms.shtml|official Canon recommendation]] is to leave the printer on continuously according to Michael Reichmann at the Luminous Landscape. Of course, it will go into sleep mode in 5-240 minutes depending on the setting entered from the printer LCD. It is said that the printer will awaken from sleep mode about once a day and run a small cleaning cycle, which will keep the printhead free from clogs. According to a poster on the Wiki, "the printer will go through a 5 minute cleaning cycle if turned off for 2 to 3 days. Not sure yet on that exact number or days or hours that triggers the longer cleaning cycle. If used every day, then the cleaning cycle is 1 minute long." Another poster reports, "The support tech who came out to fix my roll feed unit recommended leaving the printer's power on at all times- -and he is not Canon employee. He said the nozzles can clog very easily, and it's just not worth the tiny ink savings you would get by turning it off."
* There are several reports from individuals that knowledgeable techs at Canon support have recommended leaving the printer OFF rather than on (=sleep mode). Apparently, the daily cleaning cycles can add up to a significant amount of ink over time, such that those who print infrequently may use less ink by keeping the printer off. Gary Cay states: "My observational (not measured) experience is that turning the printer OFF uses less ink and avoids unnecesssary cleanings which in fact do add up, albeit they are small. Until one of us figures out how to measure ink use and actually does it, this is a working hypothesis only and not a fact. However, this is my working hypothesis after 5.5 months of living with this printer."

**Summary:** Some users report less apparent ink usage if printer is turned off, while others found that leaving the printer on (in standby mode) worked better for them. You may need to experiment to find what works best for you.

===[[#InkUseEstimate]]How much ink does the printer use per square foot of paper printed?===

There is no good answer, as it really depends on the nature of the images you print (and probably the Media Type as well). There is a [[http://canonipf5000.wikispaces.com/message/view/FAQ/170931|forum thread]] with various usage figures. However, here is what I consider a good estimate and fits with my own experience:

"I just made 2 prints on the iPF5000 (glossy photo) both 11 x 17 (actual image aprox 10 x 15 = about one square foot). One was almost white (0.3 ml of ink) and one almost black (1.5 ml of ink). I would use an average of 0.9 ml per square foot so at full retail for the inks I calculate ink cost at about 55 cents per square foot."

In comparison, most estimates of ink use I have seen for the Epson 4800 are around 2 ml per square foot, which with 220 ml cartridges at cheapest street price would run about 78 cents per square foot.

There is also a cost analysis PDF produced by Canon which gives estimates for 3 different images on cost of ink and media:

[[file:iPF5000CostAnalysis.pdf]]

John Hollenberg used the Canon data to calculate ink usage for each of the three images on ANSI C. The calculation is ml/square foot of printed media (white borders around image not included in figuring square footage of print):

* Bicycle Image - 0.40 ml/square foot
* Flower Image - 1.46 ml/square foot
* Clouds Image - 1.01 ml/square foot

A similar cost analysis PDF produced by Canon is available for the IPF8000 and IPF9000:

[[file:8000-9000_cost_analysis_v2.1.pdf]]

===[[#Qimage]]Can I Use Qimage with the IPF5000?===

Yes. However, you will be printing through the regular 8 bit operating system level instead of the 16 bit Photoshop plugin (10 actual bits according to reports). The gamut should be the same printing through the driver if properly configured. There may be some differences in subtle tonal gradations printing through the driver instead of the plugin.

===[[#PrintQuality]]What Print Settings Produce the Finest Quality?===

I had little luck finding information specific to the iPF5000 in the forums so I took time to do a little testing and although the observations are subjective I am pleased with the results. All tests were done with the following constant. 17"x22" Ilford smooth gloss, 16 bit 600ppi, 8.5x11" file.

# Printed with the Canon windows print driver, Qimage and the Canon 16 bit plug in (16 bit, high accuracy, 16pass 2400dpi); the 16 bit plugin was superior.
# Used canon profiles and custom profiles (Cathy's Profiles); The custom profiles were superior.
# Sent the 16 bit plugin a 300 ppi 17"x22" file, a 600ppi 8.5"x11" file (let the plugin size to fit) and sent the plugin a 600ppi 17"x22" file upsized twice in CS2 using bicubic smoother; the latter was superior.

Summary: Use the plugin, a custom profile, upsize the file in photoshop to 600ppi resolution and actual print size using Bicubic Smoother. The difference between the drivers, rendering intent and profiles was more than subtle, the difference in upsizing method was slight but noticeable. My conclusion is sending the printer 12 bits of data makes a difference.

===[[#GamutAttainable]]What factors affect the gamut attainable on a particular paper?===

Besides the characteristics of the paper itself, there are two factors, both of which have a very signficant effect:

* What Media Type was selected when the profile was made - there are a number of reports that the gamut can vary significantly depending on the Media Type selected. It is crucial to select the optimal media type, yet limited information is available (for non-Canon papers) on how to best do this. Known information is summarized on the Wiki page [[Creating Custom Profiles for Non-Canon Papers]]. For Canon papers, use the Media Type specified in [[http://canonipf5000.wikispaces.com/FAQ#Media|Supported Canon Media]]
* Whether the profile is made for the 8 bit driver or the special 16 bit Photoshop plugin. There are at least two independent reports that the gamut is wider using the 16 bit plugin. While this result is surprising at first, remember that the 16 bit plugin controls the printer directly rather than going through the operating system driver. The amount of ink laid down with a particular media type and the level of control may be (apparently ARE) different--and in a way which shows clear superiority for the plugin. See a comparison for one paper of [[Gamut Plots]].

===[[#MonochromeCoolWarm]]How much difference is there quantitatively between the Cool and Warm settings in Monchrome mode?===

To assess the difference quantitatively, step wedges were printed on Epson Premium Glossy Photo Paper using perceptual intent. Step wedges were printed for Cool Black (X of -36) and Warm Black (X of 36), and measured with an Eye-One spectrophotometer. The results are plotted against %K for L* a* and b* in separate graphs. White point for the paper was 95.0, -0.3, -4.0. The a* channel was so close that any variation between the two settings is most likely due to measurement error. Note that the highlights are on the left, deep shadows on the right in these graphs. Charts follow:

[[image:Monochrome1.jpg]]

[[image:Monochrome2.jpg]]

[[image:Monochrome3.jpg]]

===[[#InterpolationMethod]]What method of interpolation do the printer driver and 16-bit Photoshop Export Plug-in use?===

Both the printer driver and the printer itself use nearest neighbor interpolation (the least accurate). The 16 bit Photoshop Export plugin defaults to nearest neighbor, but can also be set to bilinear on the Main tab by choosing Set Configuration. Preferred method of interpolation for best quality when upsizing is to use Bicubic Smoother in Photoshop and size to desired dimensions at 600 ppi before opening the Export plugin.

===[[#Unidirectional]]Does Unidirectional printing provide better quality than Bidirectional? How do I select it?===

According to the folks at ColorHQ, Unidirectional printing produces higher quality in deep shadow areas, which may show banding with Bidirectional printing. They strongly advise selecting Unidirectional printing. Others have found little difference. According to Canon Tech Support, the main difference is that there will be a different "angle" or "lean" to the droplets depending which was the head was moving, and that in some cases the reflectivity may vary enough from this to be perceived as banding.

According to Steven Katzman in his [[http://www.aftercapture.com/pdfs/1/ac1_FieldTest-CanonIPF500.pdf|IPF5000 Field Test]] for Rangefinder magazine, "A bidirectional mode decreases printing
times but can compromise the integrity of the color since the inks arent being sprayed in their proper sequence." He uses unidirectional printing.

To select Unidirectional printing in the Photoshop plugin, select the Main tab, then click on the Set button under the Media Type dropdown box. There is a checkbox in the lower left corner of the dialog box where you can select Unidirectional printing. For optimal color accuracy when making custom profiles, it is probably best to select Unidirectional when printing out the target, since these subtle changes have been reported to affect colors on other printers.

===[[#CanonQualitySettings]]For Canon-supplied ICC profiles, what do Standard, High and Highest in the profile name mean?===

Note: According to one poster, the **Canon-supplied ICC profiles are ONLY for the 8 bit operating system level driver and should not be used with the 16 bit plugin**. This is also true for almost all of the [[Generic Profiles for Non-Canon Papers|third party paper generic profiles]], with the exception of Crane Museo Silver Rag and profiles created by Booksmart Studio for some Innova and Hahnemuhle papers. If you want to use profiles with the 16 bit plugin, they will have to be custom profiles for most papers.
* Standard - 1200 X 1200 dpi, 6 pass
* High - 2400 X 1200 dpi, 8 pass
* Highest - 2400 X 1200 dpi, 16 pass

Recommendation: For optimal quality with Canon-supplied profiles, use ICC profile with "Highest" in the name. Use corresponding printer output resolution and number of passes as described above. For ultimate quality, use only the 16 bit Photoshop plugin with custom profiles--Canon does not currently supply generic profiles for the 16 bit plugin.

===[[#MostUsedInks]]Which inks get used the fastest?===

According to reports from several posters to the Wiki, Gray (GY) and Photogray (PGY) are used the fastest, with the light colors close behind. One of the posters was printing all color. Full strength magenta and black are the least used colors according to one poster.

===[[#InkShelfLife]]What is the shelf life of the Canon Lucia inks? How long are they good after installation in the printer?===

The shelf life of the Canon Lucia inks used in the IPF5000 is 18 months, according to the expiration date which should be on the package of each ink cartridge. No information is available from Canon at this time regarding how long a cartridge can be installed in the printer and still be expected to perform optimally. However, Epson gives a time of 6 months after installation for their Ultrachrome K3 pigment inks.

===[[#MuseumMattingFraming]]What is the museum and gallery standard for matting and framing a print?===

While not specific to the IPF5000, this question from the discussion forum was **succintly answered by Kirk Thompson:**

The usual way to print, mat, & frame a fine-art print is first of all not to print close to the edge of the paper. Leave at least 3/4" of white paper so that when you're famous & your print is sold to a long series of collectors, the image area won't get banged up when they remove, re-mat, & re-frame it.

For exhibitions, mat board is not colored, it's archival white mat board; and there are no black or colored layers between the overmat & the image. (Colored mats disqualify you from exhibiting anyplace but the rural county fair.)

You normally use a 2-ply backing of archival mat board, called the 'undermat' - & a 4-ply 'overmat' (or8-ply if you have someone else cut them with a pro cutter). Westminster Bright White (for example, from Light Impressions) is the archival standard. The 'natural' white color is too yellow to match inkjet papers, except maybe Ultrasmooth. If the print is large, use 4-ply archival mat board for the undermat.

The foam board goes behind the mat in the frame & is not attached to the undermat. Acrylic/'plexi' has tended to replace glass as the preferred outer 'lens,' because of it's dropped, it doesn't cut the artwork. Plexi has to be thick enough so that it won't bow in the frame; larger frames need thicker acrylic.

Fit the mat to the image - not the image to a standard size pre-cut mat. The preferred format is a 'reveal' mat, cut to fit the print with a mat cutter (cheapest useful one is Logan Compact - see Light Impressions catalog, but you can probably get a better price elsewhere). A 'reveal' mat reveals about 3/8" of the white inkjet photo paper around the borders of the print (1/2" for large prints) & allows you to sign the print in the lower right-hand corner with the year the photograph was made & the year of the particular print, e.g. "animusman 2004/2007". This is preferable to signing the mat, because mats get changed over time as the print goes in different exhibits/collections; the 'provenance' of the print is established by the signature on the front (or backA) of the print. If you sign on the back, do not sign in the image area, sign in the border (another reason for wide borders). If you're making a limited edition of the image, the number goes on the lower left, e.g. "1/25". Fine-art prints don't usually have titles written on them.

The undermat & overmat are held together at the top with linen framer's tape, & nothing at all is attached to the print itself. You use mylar framing corners, so that the print can be slipped right out of the corners without any tape residue or damage. If it's a large print, you put mounting blocks - mylar strips with a 'step' that the print rests upon. This stuff is avilable in art stores or from Light Impressions.

The standard photo frame is a thin metal one, slightly rounded on the front, normally black - though some galleries use white, or blonde wood. If the print is going in a group show, black is normal.

**Additional information from TVShooter:**

Great explanation and accurate info from Thompsonkirk. Keep in mind this is for gallery/museum quality hanging. For commercial sales there are many other variables regarding mat color, multiple mats, etc., that qualify for far more end results than just the county fair. Many folks are matching wall decor and often the total finished work needs to be considered as the artwork and not just the image or photograph. (I know the image is EVERYTHING, but if the lighthouse shot sells in a pretty frame with an ocean blue mat, then maybe the whole presentation is important too) A couple of the local art festivals will only accept and judge the "entire presentation" around my neck of the woods.

Here's a quick example of our method that takes in techniques from museum quality and salable framed prints:
-as dcra4 wrote, let is breath. The print needs to outgas, especially if it is glossy and you can also help it along by laying some stardard printer paper on top of the print. I usually do it after 24 hours of air dry. In a day or so you'll notice it gets wavey. It absorbs some of the cooties that will fog your glass/acrylic cover later.

-I cut the back mat or undermat the size of the frame (not the opening size, the frame size) and place the photo on the back mat. I mark the edges, then build a linen tape hinge to the top of the photo and stick it back down over the marks. In other words, the photo is hinged to the undermat so that it floats except where it is attached at the top edge of the photo.

-the cover mat is then cut to size (I cut my own, ever since college, and there are inexpensive cutters available, practice is the key) You can cut to 'reveal' or cut to cover the edge of the image, both styles are nice. If double matting the covered edge is usually preferable. Either way the top mat will hold down the photo beneath it, and so, getting back to your original question, it is important to have an edge that the mat can hold down. The more the better as there will be less chance of the floating picture to warp and curl especially if the artwork is hung in a moist environment. I then use acidfree double sided tape to stick the backmat and the overmat together. Not on the picture but just holding the mats together like a sandwich. Once everything is layered in the frame it should do the same thing but backboards and foamcore can warp over time so the tape between the mats keeps the print flat but free to expand and contract between the mats.

-then it all goes into the frame. Backing up for a moment, be sure to put your mounting hardware on the frameback before putting your precious photograph in the frame, hammers and screwdrivers slip, this is speaking from experience of course.

Of all the images I have sold this way, the only one to be returned was for fogging of the glass a year later and a quick disassemble and windex took care of that one.
Just another way of doing things, hope it is helpful.

=Maintenance FAQ=

===[[#SoftwareVersion]]How do I find out what versions of firmware and software are installed?===

* Firmware
** From printer LCD - Menu -> Information -> Version
** From GARO Status Monitor - Information Tab -> Status Display
* Printer Driver
** Windows - Printers and Faxes -> Click on IPF5000 -> Right click and choose Properties -> Device Settings Tab -> About
** Mac OS X - select the application Printer Setup Utility. A window called Printer LIst will open and show the name iPF5000 (and any other printers you are using). Select iPF5000 and click on the Show Info icon. A new Printer Info window will open, showing Printer Name, Location, Queue Name, Host Name, Driver Version and PPD File Version.
* GARO Status Monitor - Help from top menu -> About
* Media Configuration Tool - Click About
* Photoshop Plugin (must have an image open first) - File -> Export -> IPF5000 Print Plugin -> Print History Tab -> About

===[[#NozzleCheck]]How do I run do a Nozzle Check and what size paper do I need?===

Before running a nozzle check, load paper that is 11X17 or larger (note that the manual says letter size paper but printer LCD insists on paper **larger** than A4 or letter). Plain paper will work fine. To run a nozzle check:

* From the Printer Control Panel:
** Menu button -> Test Print -> Nozzle check -> OK
* From the GARO Status Monitor:
** Maintenance tab -> Nozzle Check Print

===[[#NozzleCheckSlant]]When I run a nozzle check, the horizontal lines slant down as they go to the right. Is this normal?===

Yes, this is the standard nozzle check pattern. As long as there aren't gaps in the slightly sloping horizontal lines, the nozzle check is OK.

===[[#FirmwareAdjustments]]What functions are available in the firmware to adjust the printer for optimum print quality?===

There are two types of adjustments available in the firmware to optimize image quality: Printhead Alignment and Banding Adjustment. Printhead Alignment adjusts the timing of the firing of the nozzles so that straight __vertical__ lines are actually straight. Banding Adjustment adjust the paper feed mechanism precisely so that there is no __horizontal__ banding with the multiple passes made by the printhead as it moves back and forth to print a section. Remember that the highest quality setting in the Photoshop plugin involves 16 passes of the printhead to print any area; if the feed amount between passes isn't exactly right you will get some degree of banding.

**Note:** According to Canon Tech Support, the banding adjustments are per media type. The last adjustment done (either manual or automatic) will over-write the previous adjustment for that media type. Posters to the Wiki have found that this is clearly true for the Far End Feed Adjustment, but don't know if it actually applies to the more general Manual Adjust Band. The question remains: if you do a Manual Adjust Band using one media type, do the other media types use that same adjustment if no Manual Band Adjustment has been performed for the other media types, or do they have no adjustment at all? In general, one would expect far less difference between media types for the Manual Band Adjustment than for the Far End Manual Feed, because the Far End Manual feed handles the transition from rear rollers to front rollers for the paper transport. However, this has not been tested by posters to the Wiki.

In the firmware there is an option to do each of these adjustments either:
* Automatically - the printed patterns are read by a laser while the paper is still in the printer OR
* Manually - a pattern is printed on the paper and read by eye using a loupe to get the best visual match

The adjustments available are listed below with a description of the process for each type of adjustment. The currently recommended adjustment procedure is shown in **bold type**:

* **Auto Head Adjustment**
** Standard - prints 5 pages (11X17 minimum paper size) and reads automatically
** **Advanced** - prints 6 pages (11X17 minimum paer size) and reads automatically
* Manual Head Adjustment - prints 2 pages of columns (portion of first page shown below), each column using a different color of ink, including the type of black (photo or matte) that is used with this media type. There are a total of 11 columns (one for each ink). Each column is divided into an upper and lower section, for a total of 22 sections. The sections are labeled D-1 through D-24. D-6 and D-12 were missing from the manual adjustment page I printed. Since the media type I used was Photo Paper Plus, these missing labels are presumably for matte black ink, which isn't used on this media type. For each section there are 11 patterns, labeled 0, 2, 4, ... 20. The pattern labeled 0 is slightly concave to the right, while the pattern labeled 20 is slightly concave to the left. Somewhere around 10 (depending on how far off the alignment is) will be a pattern which looks perfectly straight. You will definitely need a loupe to make an accurate determination. In the enlarged example below 12 is the straightest pattern. If you can't decide between two adjacent numbers, you can use the number in between (e.g., 11). Write down the number of the pattern which looks the straightest, then go on to the next section. When you have finished reading all 22 sections, go back to the printer LCD and enter each number using the arrow keys and the OK key. When you are done entering the numbers, there is one more choice just past section D-24 which is "Save Settings". If you think this sounds like a lot of hassle, you are right. The manual method appeared fairly precise; when I repeated the alignment all of the values were within 2 of the previous alignment value. //However, it isn't clear to me that there is any benefit to using the manual method over the automated method.//

[[image:manual_align_1.jpg]]

[[image:manual_align_2.jpg]]

* Auto Band Adjustment - only adjusts for main part of page; does not adjust far end feed, which must be done manually
** Standard - prints one page and reads automatically
** Advanced - prints two pages (one darker, one lighter) and reads automatically

[[image:auto_band.jpg]]

* **Manual Band Adjustment**
** **Adjust Band** - //used to adjust feed optimally to prevent banding in all parts of the print except the trailing end of cut sheets//. Prints "Paper Adjustment Pattern A" with strips number 0, 2, 4, ... 16. You choose the one that shows the __least__ banding (probably 8) and enter that number on the printer LCD. Then prints "Paper Adjustment Pattern B" with strips numbered 0, 1, 2, 3, ... 8. You choose the one that shows no banding (in my case, 3; note the subtle horizontal banding in pattern 4 in the enlargement below) and enter that number on the printer LCD. This adjustment is easy and very precise. You know you won't get any visual banding because you did the adjustment visually.

[[image:manual_band_1.jpg]]

[[image:manual_band_2.jpg]]

** **Adjust Far End Feed** - //used to adjust feed optimally to prevent banding in the trailing end of cut sheets//. Prints "Paper Adjustment Pattern C", two rows, C1 and C2, at the trailing end of the sheet of paper. Patterns in each row are numbered 0, 2, 4, ... 32. Take a loupe and find the pattern in each row that shows no visual banding. In the enlarged example below, 28 is the best choice, as 26 still shows subtle horizontal banding. If you can't decided between two adjacent pattersns, choose the number in between, e.g., 27. Enter the numbers for C1 and C2 on the printer LCD. Note: This is the adjustment used to resolve the problems with [[http://canonipf5000.wikispaces.com/#BandingProblem|Banding in the trailing 1.25 inches of sheets fed from the Cassette]]. See image below:

[[image:Far_edge_band.jpg]]

===[[#Printhead]]How do I run a printhead alignment once the printer and software have been installed?===

Use 6 sheets of good quality paper so you won't get ink bleed or poor reflectivity causing problems with the alignment. A printhead alignment can be performed:

* From the Printer Control Panel:
** Menu button -> Adjust Printer -> Auto Head Adj -> Advanced Adj (**Note:** Advanced recommended [[http://canonipf5000.wikispaces.com/FAQ#PrintheadAlignmentDifferences|here]])
* From the GARO Status Monitor:
** Maintenance tab -> Printhead Adjustment

===[[#PrintheadAlignmentDifferences]]What is the difference between Standard and Advanced printhead alignment?===

Standard Alignment is the alignment done when you are first setting up the printer. Advanced alignment prints 6 pages instead of the 5 printed with Standard. The first page is unique to Advanced, the remaining 5 pages appear identical to the Standard alignment pages. According to Canon Tech Support, it is best to use Advanced Printhead Alignment, as it does the alignment per color, but be sure to use a glossy type paper to get a very exact alignment. The Manual refers to the Advanced Head Alignment as adjusting the nozzle, ink tank, and printing direction.

===[[#InkTankLights]]What do the ink tank lights indicate?===

There is an ink tank light for each of the 12 inks. Here is what they indicate depending on their status:

* On - ink cartridge installed correctly and enough ink
* Off - no ink cartridge installed or ink level detection function disabled
* Flashing slowly - ink cartridge is low on ink (**20% left** per Canon support)
* Flashing rapidly - ink cartridge is empty

===[[#MaintenanceTankCapacity]]What is the capacity of the Maintenance Tank?===

There is no figure available from Canon. The Maintenance Tank when full weighs 1 lbs 11 7/8 oz. (790 grams) according to Tony Bartlett. An unused Maintenance Tank weighs 500 grams (different scale). So the Maintenance Tank holds approximately 290 grams (= 10.25 ounces) of ink. According to Dan Wells, "A materials safety data sheet Epson kindly supplied for UltraChrome ink (Lucia is going to be very similar) claims that it is less than 8% pigments by weight, 5-10% "proprietary organic materials", 15-20% glycerols (lighter than water), and the rest water. The Epson data sheets claim a density 1.07 times that of water, and I'd be shocked if the Canon ink (which smells like it has more glycerol or whatnot in it) is anywhere outside the range of 0.9 to 1.1 times the density of water." Using the Epson figure of 1.07 as a guess at the density, the Maintenance Tank capacity would be approximately 270 ml.

**Addendum:** Jim H WY has pointed out that the above figure should be seen as a lower limit:

It seems to me that weighing the used maintenance tanks will not give us any useful information due to varying levels of "dryness" in peoples' tanks. If we assume that the water and other liquids will evaporate away over time, then what are we really measuring when we weigh a maintenance tank? Among the issues are that at various temperatures, you drive off different things. So the drying time and temperature profile must be repeatable to assure that you're not driving off different components one time and not the next, etc. Some components of the ink must volatilize at different temperatures than do others.

I could imagine Canon setting things up for a worst-case scenario where a person would do several head replacements in short order and the maintenance tank would need to be able to hold not only the solids, but also the liquids from a very rapid "filling". On the other hand, for most cases, the ink would have ample time to dry out between "fillings" so the Maintenance tank might end up appearing to be very little used since (if it later hand time to dry out) it'd only have solids in it when removed. Of course, clever printer firmware could anticipate this all and allow for more ink to be put into the Maintenance tank if it was placed there gradually over a longer period of time.

**Appearance of Full Maintenance Tank**

Tony found that the Maintenance Tank did not appear to be even close to full, raising the question about whether Canon was too conservative in their calculations and if a firmware update could allow more ink to be deposited in the tank before it is discarded. Here is a photo that he took of the "full" tank:

[[image:img_2106.jpg]]

===[[#ChangeMaintenanceTank]]Where can I find directions on changing the maintenance tank?===

In the html manual click as follows:

* Printing Functions and Applications
* Replacing Consumables
* Replacing the Maintenance Cartridge

===[[#HeadCleaning]]How can printhead cleaning be run manually, and how much ink is required?===

A printhead cleaning can be performed:

* From the Printer Control Panel:
** Menu button -> Head Cleaning (Head Cleaning A or Head Cleaning B)
** OR Hold Information button for 3 seconds for Head Cleaning A
* From the GARO Status Monitor:
** Maintenance tab -> Printhead Cleaning (Printhead Cleaning A or Printhead Cleaning B)

Duration and ink used:

* Printhead Cleaning A - 4 minutes (amount of ink used unknown)
* Printhead Cleaning B - 6 minutes (amount of ink used unknown)


===[[#DrainingInk]]Where can I find detailed directions on draining the ink so I can move the printer?===

# Open the User Manual that came on the CD
# When you get to the Top Menu, select Printing Functions and Applications
# Select Printer Maintenance
# Select Preparing to Transfer the Printer

=Troubleshooting FAQ=

==Setup/Installation Problems==

===[[#Rollfeed]]How can I get the software to recognize the auto roll feed unit?===

# Open up the "Printer Properties" dialog box. You can do this by right-clicking on the printer icon, or from the printer menu if the printer is open.
# Click on the tab that says "Device Settings." It should be the rightmost tab.
# Click "Acquire Status" fon this tab. If this is successful, the the checkbox that says "Roll Feed Unit" will be checked for you automatically. Another possibility is to just click on the checkbox yourself. However, using "Acquire Status" ensures that the driver "sees" the Roll Feed Unit.
# Click on "Apply" then "OK"

Several users reported success with this method, one after spending two hours on the phone with Canon support. Roll feed unit worked just fine without re-installing the drivers (which was reported necessary by others). I suspect that there is a check made when the driver is installed and if there is no roll feed unit present this option is left unchecked.

If this doesn't fix the problem, you may have selected a Media Type which does not allow Roll as a Media Source. Check the [[http://www.canonipf5000.wikispaces.com/FAQ#MediaTypePaperPath|Media Type Compatibility Table]].

===[[#PrinterBandingEthernet]]Printing is slow and there is lots of banding when printer is connected by Ethernet.===

**Problem:** I just got my printer setup and configured it to print with TCP/IP. When I send a print job to the printer it takes a really long time to spool. The printer starts printing and then stops and pauses while the data is downloaded. When the printer first starts printing the picture looks good but, when the pausing starts I get lots of banding where it looks like its not laying down as much ink as it should.

**Resolution:** I would like to report it was a duplex mismatch and speed setting on my printer. I was set to 10 MBS and half duplex and went to 100 full and solved the problem. I also noticed there was an auto setting and it also worked there. I am not sure how it got set to manual.

===[[#PrinterConnection]]My printer prints part of a photo then stops.===

If your printer is hooked up through USB hubs (e.g., one poster had a 16 foot Active usb hub to a 10 foot usb cable from the machine) this may be the problem. Try plugging the printer directly to the computer with one cord.

===[[#FirmwareUpdateError]]I got an error installing updated firmware and now I can't print.===

**Problem:** I went to upgrade the firmware and I got an error during the install and now I can't print. The printer says version 1.23 is installed but whenever I print, even test prints from the printer, nothing happens. I've sent prints from the plugin and the data light flashes but again, nothing else happens.

**Resolution:** There is a utility to allow reinstalling the firmware or installing an older version. Canon sent me a new logic board, but then the service guys sent me the utility to reinstall the firmware and it worked.

===[[#CarriageMotion]]I get "Carriage Motion Error" every time I turn on the printer.===

**Problem:** Every time I turn on the printer, I get "Carriage Motion Error" right after the "Initializing" message on the Display Screen. The printer tells me to "Power Up Again". Holding the power button down for several seconds has no effect. I had to unplug the machine to shut it off, but when I plug it in and start it up again, the same thing happens.

**Resolution:** Look for a thin mylar strip running behind the printheads which should be sitting in a little guide tab, but has probably fallen out. Put the mylar strip back in place. Recommended by Canon support, one poster reports permanent resolution of the problem. The Canon tech said he gets about three calls a week for this problem.

**Update:** This did not resolve the problem for one poster. The Canon Support Techs came out, tried the initialization, got the same message and proceeded to take the printer apart. They quickly zeroed in on the culprit: one of the blue plastic lids on the print head carriage had somehow opened -- probably in shipment, they said -- and it had been keeping the carriage from moving past the plastic lip over the left chamber where it rests. Kind of like a semi truck too high to fit under an overpass.

===[[#InstallAthlon64]]I can't install the software on my Athlon 64 processor based computer.===

**Problem:** If you are installing an iPF5000 on an Athlon 64 based PC, you may discover that the software won't install. There is a major compatibility problem with Demo Shield and some 64 bit processors. On my computer DemoShield crashed a half dozen times.

**Workaround:** "Autorun" on the distribution disk calls "DemoShield" that in turn runs and displays the main menu screen allowing the enduser to start the install. DemoShield is a product of Macrovision is licensed for use to software developers like Canon. InstallSheild, a product of InstallShield Software Corp., is called by DemoShield and actually dose all of the leg work in setting up the drivers. A simple if somewhat time-consuming work-around is to manually install via the old tried and true InstallShield facilities found on the distribution User Software CD. Go to /DSE/EUS/winxp and click on SETUP to start the process. If you are installing in non English language substitute the directory for your language in place of "EUS".

**Note:** Another poster reports, "For what it's worth I had no problems installing on a Athlon 64 X2 Dual Core on Windows XP Media edition. I just put the CD in and ran the installer."

===[[#AutoLayoutMac]]How do I get the AutoLayout program working on Mac OS X?===

**Problem:** I've installed a Canon iPF8000 in our studio and would like to know how to get the "AutoLayout" feature to work. The printer is connected via ethernet to the studio's LAN, which is an all Macintosh/OS X environment. The printer has a static IP address and is printing well from all computers - but only one image at a time. We'd like to gang images using the AutoLayout feature but can't get it to work. What happens is when the Canon "ExtraKit" is booted, and the "Add" button in AutoLayout is clicked, we get the prompt: //"The printer is not registered in the driver. Add the printer in the driver."//

**Solution:** Poster had renamed the printer to "iPF8000". Leaving IP address as the printer name fixed the problem and the AutoLayout feature functioned as it should. He feels relieved that Canon didn't distribute vaporware, but is still disturbed by the Canon Tech Support that said this feature was not yet available on the Mac platform. Unfortunately, color managed output is not available with AutoLayout. For a priceless description of an interaction with Canon Tech Support on this issue, read this [[http://luminous-landscape.com/forum/index.php?showtopic=13893|Luminous Landscape Thread]].

===[[#PrintheadAlignmentError]]During the initial printhead alignment I got Printhead (r) Check Printhead error and Printhead Nozzle Error--check nozzles.===

**Problem:** I started my printer setup and during the printhead alignment it came up with the Printhead (r) Check Printhead error and Printhead Nozzle Error--check nozzles. Checking the manual it says to reload the printhead. With hesitation (because of lost ink) I ran the replace right printhead in the maintenance menu. That did not work, the same error came back.

**Resolution:** I talked with canon support today and they are going to send out a new printhead. I also asked if they can cover ink loss during printhead replacement and they are going to check on that. On the printer my left print head ink (all ink) shows 4 bars, the right printhead ink after printhead remove/reinstall shows 2 bars. I think right side showed 4 bars prior to printhead removal/reinstall. Another poster reports: "I had a similar issue and they sent me a new full set of inks." It may be a good idea to request a replacement Maintenance Tank as well, since loading the new printhead used up the Maintenance Tank for one user.

==Paper Feed Problems==

===[[#TrayPaperJam]]I get "Paper Jam" or "Can't Detect Paper" error every time I try to load paper from the top Tray while Roll Feed Unit is attached.===

**Solution:** You probably have a defective roll feed unit. This is a common problem described [[http://canonipf5000.wikispaces.com/FAQ/#KnownBugs|here]].

===[[#RollPaperJam]]When I try to print to Roll, I sometimes get a "Paper Jam" error.===

This may problem may have more than one cause, with sleep mode or a firmware problem perhaps linked to the problem. Probably the best answer was given by a poster on a [[http://luminous-landscape.com/forum/index.php?showtopic=13842|Luminous Landscape Thread]]:

"I was having a terrible time using roll paper, and it turned out to be two mechanical problems:

(1) a white roller down inside the printer that was stuck down, due to a burr or some other snag, which a technician corrected by sticking a screwdriver down the back paper feed slot and pressing the side of the roller. It popped up, and he thought the problem was solved, since he had seen this before, and hadn't been called back.

Solving Problem 1 worked OK for the Canon Matte Coated paper and the Fine Art Bright White (after a struggle), but I couldn't get Canon Waterproof Canvas to load AT ALL. I tried to feed it in as far as it would go, but the paper wouldn't move or go into its back-and-forth roll paper load routine. Then the roll feeder would retract the paper completely and the printer had the audacity to say "Can't detect papr" [sic]. I called back the service technician, and he came out again. He determined that:

(2) the forward feed mechanism on the auto roll feeder wasn't working. The paper would retract, but not advance the paper. He took the auto roll feeder off, and we could hear something sliding around inside. I suggested perhaps a screw loose; he said it sounded more like a spring. He took it apart, and sure enough, it was a spring that was supposed to keep a gear in place that had come loose. He put the spring back in place, and it seems to be working fine so far.

All this was very frustrating, since I had already printed 20 or 30 feet on Canon Matte Coated roll paper without any problem. Then one morning I sent a print job and got the "Paper jam" message, then the "Can't detect papr" message when I tried to reload the paper. As soon as I inserted paper, the feed rollers on the auto roll feeder would clamp down and not move.

If it's working properly, you only have to feed the paper in just enough for the roll feeder rollers to grab it and the printer should take it from there. According to the technician, there is a slight curve in the paper path which might cause a problem if the roll paper has too much curl near the end of the roll.

I asked the technician about what happens if the leading edge of the roll paper isn't exactly square and he said the printer doesn't care too much about the leading edge -- that when it's checking paper alignment to prevent possible paper jams, it's checking the side edges of the paper."

===[[#PhotoragPaperJam]]Hahnemuhle Photo Rag 308 sheets cause Paper Jam every time I try to print.===

**Problem:** I have begun to have a paper jam using Hahnemuhle Photo Rag 308 on my iPF5000. I am printing to 11 x17 paper, and the right side (facing the printer) of the leading edge of the paper gets stopped somehow, buckling the paper. If I don't stop the print job, the print head runs into the paper and stops. It jams with every sheet. It is winter here in upstate NY now, and I am guessing that there might be some moisture differential leading to paper curl.

**Resolution:** I left the paper box open overnight to see to allow it to equilibrate with the current much drier air. This fixed the problem.

Note: If this is not the issue, you can also try [[http://canonipf5000.wikispaces.com/FAQ#ChangeHeadHeight|adjusting Head Height and Vacuum Strength]].

===[[#AlignmentFailures]]I keep getting paper alignment failures when inserting paper in the top tray feed.===

Suggestions:
* If the paper is completely blank, try loading the other end to see if it will work better.
* If the paper already has something printed on it, this may cause a high rate of failure loading the paper. The printer can be seen analyzing the paper with a red and green laser but I don't know what it is checking. If you are trying to print four different 3x5 photos on the same sheet, for example, it can be a lot quicker to keep putting the page in the cassette feeder, as the cassette feed doesn't seem to have this problem at all.

**Update:** Brad writes, "I've found the best solution is to change the Skew Check to the Loose setting. Also, I read somewhere that the printer does analyze the upper left-hand corner to see if something is already printed on it and will reject the paper if there is."

===[[#RollUnitDefective]]The roll unit makes a noise and I get the message "Check Roll Paper unit!" and "Power up again.".===

**Problem:** When I turn the machine on, it goes through the initilization process, then the roll unit makes a bit of noise and I get the messgage "Check Roll Paper unit!" and "Power up again.".

**Resolution:** The Canon support tech came on-site. It turns out that there is a loose gear in the roll holder unit. It was held on by a spring, which the technician removed, as it doesn't seem to fulfill any partiuclar purpose. He re-ordered the faulty part, but so far the roll unit works.

==Image Quality Problems==

===[[#Banding]]My printer produces coarse output/has banding.===

The printhead is likely out of alignment. [[http://canonipf5000.wikispaces.com/FAQ#Printhead|Running an alignment]] of the Printhead from the GARO Status Monitor may fix the problem. If the banding occurs when printing from the Cassette and is confined to the last 1.25 inches of the trailing edge of the paper, see instead [[http://canonipf5000.wikispaces.com/FAQ#BandingMediumQuality|this FAQ topic]].

===[[#BandingMediumQuality]]There is subtle banding in the last 1.25 inches of paper on cut sheets when fed from the Cassette.===

There have been multiple reports of banding in the last 1.25 inches of paper on sheets fed from the Cassette. If the print has a trailing margin of at least 1.25 inches, none of the print will be in the "banding zone" which starts at 1.25 inches from the trailing edge of the paper and ends about 0.6 inches from the trailing edge of the paper.

There is a Banding Test File and exact instructions for reproducing the banding referenced in [[http://canonipf5000.wikispaces.com/message/view/FAQ/231558|this forum thread]]. Some posters have done their own testing and found NO banding when printing as described above. However, when they used the Banding Test File all most have seen some level of banding on close inspection in the trailing 1.25 inches of paper. Banding is generally visually apparent in scenes with soft transitions in the highlights with little detail present to obscure the problem (e.g., monochrome landscape with clouds in sky). Banding has been seen on both resin coated papers and matte papers, and on Canon and non-Canon papers. The level of banding observed appears to vary significantly between different units.

**Problem Resolution:** Several posters to the Wiki have been studying this problem and looking for solutions. Jim H WY posted the solution that solved his nasty banding problem. The fix was tested by John Hollenberg, who also found that banding was completely eliminated for him. Jim's procedure follows:
# Install [[home|Firmware 1.23]]
# On the printer LCD menu choose: Adjust Printer -> Manual Band Adj -> Adj Far Ed Feed and set to "Yes"
# You can use letter size paper in the Cassette. Printer will print a sheet (assuming you have paper in the Cassette and have the Cassete selected)
# Examine the rows C1 and C2 with a loupe and find the column in each row that shows no banding. If you can't choose between two adjacent columns, use a number between them.
# Enter the number determined above for C1 and C2 by using the right and left arrow keys and choosing OK.

You need to make this adjustment for every media type you'll be using, and you may need to make it again if you switch to a signficantly different paper while still using the same media type. The printer saves these parameters separately for each media type (confirmed by Canon engineer). Thus is you perform the adjustment with Photo Paper Plus media type and then print with Photo Paper Plus Semi-Gloss media type (presumably on a different paper), you will still see the banding (unless you have previously done an adjustment for Photo Paper Plus Semi-Gloss). You can record these values for each paper type and if you have to re-enter them, just print the pattern on a blank sheet 20 lb. bond paper so you can get to the part where you enter the values for C1 and C2. See also the FAQ topic on [[http://canonipf5000.wikispaces.com/FAQ#FirmwareAdjustments|Firmware Adjustments]].

Per Canon Tech Support, both the Automatic banding adjustment and the manual banding adjustment work per media type. The last one (either automatic or manual) performed over-writes the previous setting for that media type. It isn't known how different the values may be for different media types or different papers and the same media types. John Hollenberg found that values for both C1 and C2 of 28 eliminated banding for both Epson Premium Luster and Lexjet 10 mil Gloss (which were printed with different media types, thus separate calibrations were done for each). For additional information, see [[http://canonipf5000.wikispaces.com/message/view/FAQ/245515|this forum thread]].

Note the coarsening of the dots in this band:

[[image:Banding_example.jpg]]

===[[#ColorsOff]]The colors are off using a generic profile.===

A generic profile is a profile which is either supplied by Canon, or by a paper supplier for their own paper. Possible causes of color problems:

* You are using a profile made for the 8 bit operating system driver, but printing with the 16 bit Photoshop Export plug-in or vice versa. You need a different profile for each of these two different methods of driving the printer. Note: According to one poster, the **Canon-supplied ICC profiles are ONLY for the 8 bit operating system level driver and should not be used with the 16 bit plugin**. **This is also true for most all of the third party paper generic profiles (except Crane Museo Silver Rag and profiles for Innova and Hahnemuhle papers from Booksmart Studio). For other papers, if you want to use profiles with the 16 bit plugin, they will have to be custom profiles for optimal color.**
* Your printer differs significantly from the one used to make the generic profile. Andrew Rodney (AKA The Digital Dog) reported signficant variation between two printer targets he measured from different printers. While too small a sample to draw conclusions, there was a suggestion that the Canon printers may have more variance than the Epson printers. You can read the details on the Luminous Landscape Discussion Forum [[http://luminous-landscape.com/forum/index.php?showtopic=10914&st=140|here]]. If this is the problem, you probably need a custom profile.

===[[#AutoColor]]Auto Color from the Photoshop Export plug-in doesn't look right to me.===

According to C.D. Tobie of Colorvision:

"The export module does not use the correct gamma when printing via the default color (i.e., Auto Color) or grayscale settings, so it must be used with a custom ICC profile."

===[[#HeadStrikes]]I am getting head strikes using Hahnemuhle Fine Art Pearl paper.===

You need to adjust [[http://canonipf5000.wikispaces.com/FAQ#ChangeHeadHeight|Head Height and/or Vacuum Strength]] to avoid printhead strikes. There is conflicting information on how to best accomplish this:

* According to Eric Bullock: "The vacuum strength does not seem to have much to do with the head strike problem. Its a head height issue exclusively. You can either set the head height on the Printer Control Panel manually, or choose a media type suited for thicker papers."
* Another poster adjusted the vacuum to "strongest" and head height to "high" and has had no further strikes.

If you adjust the head height throught the Printer Control Panel, be sure to set it back to Automatic (or whatever previous setting was) so it works as expected with other papers.

===[[#PrintheadMisalignment]]How can I correct printhead misalignment problems causing head strikes with Canon paper and correct Media Type?===

**Problem:** I use Canons own Photo Paper Plus Semi Gloss (10.2 mil thickness) and get stripes at the broders of the image and sometimes more in the middle. Seems like the print head 'gets stuck' and hits the borders of the paper and then scratches on the surface. I also hear it, does not sound good.

**Resolution:** This suggestion from Canon Tech Support fixed the problem:

On printer LCD - Menu button -> Maintenance -> Clean rollers

Apparently, this forces forces the printhead to move up and down and resets it. Then reload cassette, and double check/set the paper type and size.

**Update:** The problem recurred within one day; a service call has been scheduled by Canon.

===[[#MarkRearSide]]When printing the first side of a blank page I am getting a mark on the rear side.===

**Problem:** When printing the first side of a blank page I am getting a mark on the rear side about 1/2 inch from the right side and on the trailing edge. It seems to line up with the exit roller (which is clean).

**Cause:** I have figured out what is causing the problem--it is not dirty rollers as I first suspected. The problem occurs when I print right up to the 3mm border and the printer is printing on the side opposite the papers natural curvature. When the paper gets to the trailing edge the vacuum pulls the edge down slightly into the borderless ink grooves near the printhead rest position. This causes the underside of the paper to drag on the edge of the groove and that is where the mark is coming from. I am guessing the vacuum is dragging in ink mist and it collects on the edge of the groove.

It appears to me that Canon could improve the platten design to stop this happening. If I build up the ridge between the two grooves with some tape it improves things. Changing the vacuum strength does not significantly change the severity of the mark.

**Solution:** Make sure you feed the paper the right way up (curvature-wise) so the vacuum does not pull it in and cause the mark. My recommendation is that if you want to do double sided printing dont print up to the 3mm margins (I have to at the moment).

===[[#InksRunning]]I am trying to print on microceramic glossy paper and the inks are running.===

**Solution:** "The solution was idiotically simple: place paper in cassette print side down." (in other words, printing on the non-coated side of the paper caused the problem)

===[[#PrintFadesWhite]]The last half inch of my print fades to white.===

**Problem:** My iPF5000 has suddenly developed a problem printing on Hanaemuhle Fine Art Pearl (8.5x11). It isn't printing the last half inch of image. the iamge starts to fade a half inch up from the bottom edge of the image and that quickly fades to paper white. I am seeing banding in this transition area.

**Resolution:** I had switched the paper type on the printer from Special 5 to Special 1. Switching back to Special 5 solved the problem. Special 5 is Canon's recommendation for Hahnemuhle Fine Art Pearl.

===[[#CyanBorderStrip]]A print came out with a 3/8 inch wide cyan strip in the white border on the long dimension on one side.===

**Problem:** A print made via the 16-bit plug-in--of an image with with wide white borders around the image area--came out with 3/8 inch cyan stripe right down the middle of one of the long-dimension borders.

**Workaround:** Turning the printer off briefly and then back on again cleared up the problem, at least temporarily.

==Usage Problems==

===[[#NoRollSource]]"Roll" does not show up as a media source in the plugin or driver.===

This could be due to one of two problems:

* [[http://www.canonipf5000.wikispaces.com/FAQ#Rollfeed|The software does not recognize the roll feed unit.]]
* You have selected a Media Type that is not compatible with Roll paper. See the [[http://www.canonipf5000.wikispaces.com/FAQ#MediaTypePaperPath|Media Type Compatibility Table]].

===[[#InkCartridgeDefect]]The remaining capacity of one of my ink cartridges suddenly dropped from 60% to 0%.===

There are multiple reports of starter ink cartridges (=90 ml) with defective chips. Canon's stance on this problem has been extremely poor. The problem has not been acknowledged, and Canon will not replace the ink cartridge until it is sent in and tested by Canon. Meanwhile, the posters had to purchase an additional cartridge in order to keep printing. When Canon was asked to replace the defective cartridge with another color (since a regular cartridge of the same color had already been purchased in order to continue printing) one poster reported that they refused to do so.

**Update:** Additional information from another poster regarding this issue "I thought I would add Canon Canadas at (1-800-OK-Canon) response to the ink tank issue. I was told there is no warranty on consumables. Just go out and buy and new one. The only other suggestions was clean the contacts (didnt work) and try removing and replacing the print head (I refused to try that one unless he provided me with a new set of inks). There was no supervisor available I was told. Discussion ended at an impasse, until I told him I would be returning the printer since it had only been a few weeks. Five minutes later someone phones me back and says that although they have never heard of this problem and there is no warranty on consumables they would exchange the yellow ink on this occasion. One is being sent out Purolator and a prepaid envelope to return the defective one. Overall not impressed with the customer service hope it gets better."

**Possible Workaround:** Some have reported that removing the cartridge and re-seating it fixed the problem (at least temporarily). This has not worked for others. There is also one report of another temporary fix: "Figuring I had nothing to lose I removed the cart and hit the chip section with canned air. A lot of canned air. For some reason the printer recognized the cart after the air blast. It's done this at least four times now and hitting it with the canned air has worked each time."

===[[#PowerFailure]]I had a power failure and now my printer is dead. It won't turn on at all.===

Canon customer service recommended unplugging the printer for 10-15 minutes "so that the capacitors will drain". This worked for the poster who encountered the problem--much to his surprise. Apparently this is in place of a reset button.

===[[#PluginCrashesPS]]The Photoshop plugin crashes Photoshop frequently.===

**Problem:** One report of Photoshop frequently crashing when Export plugin is started. Depends on size of file--at over 400 MB, will likely crash first time plugin is invoked. With smaller files, repeatedly starting the plugin and then closing it (without printing anything) will crash Photoshop within 10 starts of the plugin--often much less. Application Error log in Windows shows Event ID 1000, Faulting application Photoshop 9.0.2, faulting module either ntdll.dll or unknown. **Note:** The plugin for DPP 2.2 works fine, does not produce this error.

**System details:**

* P4 3.0 GHz, 3 GB RAM, Matrox P750 dualhead with 2 analog monitors
* Win XP SP2, latest critical updates, 3 GB fixed size Windows paging file
* 25 GB free disk space on both system disk and Photoshop scratch file disk
* Firmware 1.23, Plugin version 2.03, GARO driver version 3.41
* Photoshop CS2, CS3 beta (both versions of PS cause same problem).
* Printer connected by Ethernet.
* System is otherwise solid, only Photoshop plus Export plugin causes problems.
* Export plugin works fine from DPP 2.2

**Steps taken to try to isolate problem:**

* Reinstall Photoshop plugin, reinstall Photoshop CS2
* Deleted Photoshop preferences, removed Bigger Tiles.8BX plugin
* Changed Photoshop scratch disk from K: to C:
* Close all running anti-virus, firewall & other utilities
* Run memtest86+ overnight (no memory errors)
* Uninstall Matrox video drivers and run with Windows generic driver
* Loading files from different cameras and processed by either Adobe LR 1.0 or Rawshooter Premium
* Photoshop memory allocations of 25-65% in 10% increments
* Use msconfig to keep Startup services from starting
* Change to USB connection
* Removed WMFHotfix from system.
* Uninstalled Internet Explorer 7

**Resolution:** Canon contacted, they have no reports of similar problem. Most likely a bug in Canon Export plugin (although perhaps an obscure one as no other reports so far of this problem from other Wiki posters), as plugin is relatively young, Photoshop is mature, and other bugs have been reported and confirmed in Export plugin.

===[[#PrintOrientationWrong]]The Photoshop plugin prints with the wrong orientation when using roll paper.===

Comments from Wiki Discussion Section:

* "The Photoshop plugin will print the wrong way on a roll without ever telling the user or noting it in a preview (11x17 going the long way on a 17 inch roll with 6 inches of white space, for example). The page preview for this looks identical to the preview going across the roll! In order to avoid this, always use the "L" versions of sizes like 11x17 where this might be an issue - adjust the separate portrait/landscape setting to get your print to fit."
* "I just verified this problem, but it only that ocurrs for me when the borderless button is checked in the plugin. I see that when I check that button the previews stop shifting from P to L and back, but they do shift when you've got the button unchecked."

===[[#SleepMode]]When the printer is in sleep (//power saving//) mode, sometimes it will not wake up when a file is sent to it.===

**Problem:** I have installed an ipf 5000 as of two days ago, on a LAN with the TCP/IP connection. It works fine if the 5000 is "awake", but if it has timed out to go to sleep, it will not wake up from the PC. I can "ping" it OK when it is awake but it basically takes itself offline in the sleep mode.

**Solution:** I rebooted the printer (turned it off, waited one minute, turned it back on) and now the sleep mode is just as advertised. I have had no more problems since rebooting the printer. It's gone to sleep, woken up, etc. for several cycles.

**Workaround:** The printer can be brought out of sleep mode by pressing any button on the printer control panel. If you press the power button, hold it down only briefly, as holding it down for longer than one second will turn the printer off instead.

==GARO Status Monitor==

===[[#PaperJam]]The GARO Status Monitor says there is a paper jam, but no problem is reported on the printer LCD.===

One user reported success by unplugging the printer for one minute and then plugging it back in, as suggested by Canon Tech Support. The printer was printing OK even before this erroneous report from the Status Monitor was corrected.

===[[#GAROCrash]]The GARO Status Monitor crashes when I try to start it.===

One user reported fixing the problem on Windows as follows:

# Start Menu -> All Programs -> GARO Status Monitor -> Uninstaller
# Choose "Repair"
# Installer asks for CD - put in IPF500 User Software CD

===[[#CannotAcquireStatus]]The GARO Status Monitor says "Cannot Acquire Status" of the printer while the printer is turned on.===

According to Canon support, this is probably due to the IPF5000 having more stringent requirements for the USB voltage than some other devices. If your USB port does not fully comply with those standards, the computer may lose communication with the printer. Apparently, there is nothing in the USB protocol to allow the computer to reacquire communication. Cable was about 15 feet, but Canon said length of cable was not the problem.

**Note:** Canon **recommends not using a USB connection in conjunction with Standby mode** (readme for windows printer driver 3.41).

**Workarounds:** One of these will probably work for you.

* Unplug the USB cable for a couple of seconds and plug it back in. This worked for one poster, which according to Canon probably confirms that the voltage on the USB port is the problem.
* Rebooting the computer may solve the problem (worked for same user).
* Change connection to Ethernet.

==Centering Problems==

===[[#PrintOffCenter]]I selected "Center Print" in the Plugin, but the print is off center by about an eighth of an inch printing from the Cassette.===

**Problem:** Printing from the Photoshop plugin with "Center of Output Media Size" selected , landscape images have right margin 1/8 inch greater than left margin. Portrait images have bottom margin 1/8 inch greater than top margin. Due to a bug in the Export plugin (confirmed by Canon Tech Support). One poster reported that the problem occurred on super B paper (13 X 19) with one inch margins, but did not occur when printing on letter size paper with 1/2 inch margins. Does not occur when printing through regular 8 bit printer driver. Reported not to occur when printing from the top tray. No solution offered by Canon support. **Update:** Bug still not fixed in version 2.03 of plugin from Canon USA. //Come on Canon!//

**Workaround:** In the Photoshop Export plugin, go to the Page Setup tab and find the Layout section. For Landscape oriented images, add 0.07 inches to the Left Margin calculated by "Center of Output Media Size". The "Specify Print Start Position" will be automatically selected. The small preview pane will show the image slightly off center, but it should now print correctly. Same correction for Portrait oriented images, but add 0.07 inches to the Top Margin instead of the Left Margin.

===[[#TopTrayNotCentered]]My prints from the top Tray aren't centered.===

**Problem:** Prints from the top Tray on Canon Photo Satin 8.5 X 11 aren't centered (reported for Mac OS). The print is landscape orientation, cropped to 11 X 8.5 (W x H) before printing. Printed through Photohsop Export plugin, page setup ANSI etter, fit to media, and orientation to landscape.The left margin is 1/8in, the top and bottom is 1/4in and the right margin is 1.75inch.

**Resolution:** Uninstalled all the canon IPFf5000 drivers, went into spotlight and searched and deleted all ipf5000 references. Restarted my Mac, installed all the printer drivers and voila, my prints are centered.